Top Operations & Support Jobs

Leads enterprise Major Incident and Problem Management, coordinating critical outage response, executive communications, root-cause analysis, service recovery, and reliability improvements. Owns ITSM governance, ServiceNow capabilities, operational metrics, 24x7 readiness, and cross-functional partnerships. Develops service management professionals and drives systemic issue resolution, operational resilience, and continuous improvement across technology and business teams.

Supports investment client onboarding by creating proposals and account paperwork, processing transfers and ACH instructions, tracking account status, resolving transfer issues, and coordinating updates with advisors. The role performs quality checks, improves workflows, mentors junior staff, and applies investment knowledge to nonstandard requests. It requires financial services and investment operations experience, FINRA Series 7 licensing, strong communication and analytical skills, sound judgment, and mentoring ability.

Provides domain-specific technical support to customers by documenting, troubleshooting, diagnosing, and resolving routine technology incidents and requests. Uses knowledge bases and troubleshooting tools, communicates empathetically with customers, identifies recurring issues, collaborates on problem management, and escalates incidents appropriately.

Provides advanced technical support for mainframe and insurance applications, troubleshooting complex customer incidents, analyzing recurring problems, and coordinating escalations across support and engineering teams. Maintains incident, problem, and knowledge records; creates support documentation; identifies customer pain points; and advocates for technology improvements. The role requires application debugging, IT service management, cross-functional collaboration, and strong customer communication.