Top Operations & Support Jobs

Supports investment client onboarding by preparing proposals and account paperwork, entering transfer and ACH instructions, tracking account status, resolving transfer issues, conducting quality checks, and coordinating updates with advisors and staff. The role also improves operational processes, mentors junior team members, and applies investment knowledge to handle exceptions and special instructions.

The Technical Business Analyst II gathers and documents business and technical requirements, performs current-state, future-state, and gap analysis, and authors user stories and features. The role partners with product, engineering, design, and business stakeholders in an Agile/Scrum environment, supports development, reviews test plans, performs UAT and other testing, and applies project management principles to deliver technology-enabled business outcomes.

Analyzes and processes contract, license, registration, and appointment terminations; maintains regulated agent address records; completes FINRA U5 forms; manages representative suspensions and inactivations; resolves complex cases with field teams, management, legal, and compliance partners; communicates required actions; protects confidential information; meets service goals and supports process improvements.

Underwrite and administer insurance licensing and registration processes by analyzing eligibility, compliance requirements, applications, continuing education, and state appointments. Provide timely customer service to field and home office partners, resolve routine and complex inquiries, cross-reference licensing records, escalate specialized issues, meet service-level goals, and identify process improvements. The role also supports compliance accuracy and may coach team members on customer service responsibilities.