Top Operations & Support Jobs

Provide sales processing support across pricing, quoting, order execution, billing, invoice production and order system configuration. Maintain and review sales documentation and reports, develop data collection/reporting solutions, drive process improvements, and mentor junior staff to ensure accurate order management and reporting.

Serve as an Order Management subject-matter expert: gather and document business requirements, review functional designs, perform SIT/UAT testing, log and resolve defects, support global order management and EDI teams, analyze customer and sales order data, maintain JIRA/ServiceNow tickets, and collaborate cross-functionally with pricing, logistics, finance, and customer service.

Provide operational support and access management for engineering tools (Jira, Confluence, GitHub, Jenkins, Slack). Manage ticket lifecycle, stakeholder communication, process execution, automation via APIs/ scripting, and access governance to ensure service quality and compliance.

Design, develop, deliver, and maintain customer-facing technical courseware for HPE networking, cloud, and automation solutions. Create training materials (modules, guides, illustrations, video scripts), work with engineers and SMEs to ensure accuracy, analyze product specs to recommend learning approaches, gain hands-on experience with products, follow content standards, contribute in Agile teams, and use AI tools to improve content creation efficiency.

Provide on-site post-sales technical support and service delivery for customer environments, resolving routine incidents, applying company solutions, managing expectations, and building account relationships to meet SLAs and ensure customer satisfaction.

Provide on-site post-sales technical service delivery and support for HPE solutions, handling installation, configuration, and routine incident resolution. Build customer relationships, manage expectations, apply technical and business knowledge to create solutions, and work within SLAs to ensure customer satisfaction and account retention.

Lead an L1 support team for Blue Yonder production; manage incident triage, escalation, reporting, dashboards and governance to ensure SLA adherence, data accuracy, and operational stability across partners and integrations.

Plan and manage daily production for the Direct RTM Sales Operations team to meet TAT KPIs. Forecast volumes and staff, run daily huddles, prioritize and assign SFDC cases, adopt ICM AI and automation, monitor queue health and KPIs, reduce backlog, produce weekly performance and diagnostic reports, coach CELs, and drive continuous process improvements.

Provide onsite technical support for computing, storage and peripheral hardware and software. Troubleshoot and resolve customer issues via phone and remote tools, manage cases in databases, assist internal and external users, and recommend solutions for complex configurations to prevent recurring problems.

Create, maintain, and publish hardware and networking product documentation (user guides, installation/configuration, release notes, diagrams). Collaborate with engineers and SMEs, use Docs-as-Code workflows (Markdown + Git), authoring tools (MadCap Flare, FrameMaker, InDesign), and graphic tools to produce accurate, publish-ready docs in a continuous release environment.