Top Operations & Support Jobs

Lead delivery of managed telecom and telephony services: design integration solutions, support cloud and network architecture projects, mentor junior staff, troubleshoot connectivity, coordinate with carriers/vendors, validate circuits and ports, maintain documentation, and drive service delivery improvements to increase client satisfaction.

Provide hands-on data center support including rack-and-stack, cabling, FRU swaps, and remote-hands troubleshooting. Deliver specialized technical tasks, collaborate with cross-functional teams, ensure compliance with standards, support 24x7 operations as needed, and drive continuous improvement to maintain seamless service delivery.

Manage and optimize cloud infrastructure and IT operations; deploy and integrate ServiceNow/BMC Helix/JSM and discovery tools; implement ITSM, governance, and cloud financial management; monitor, troubleshoot, and apply DevSecOps and AIOps practices; lead delivery, develop teams, and advise clients.

Implement and manage cloud and IT service management solutions (ServiceNow, BMC Helix, JSM). Monitor, troubleshoot, and optimise cloud infrastructure (AWS/Azure/GCP), integrate discovery tools, drive ITSM/process improvements, and support governance, financial management, and delivery from scoping to completion while mentoring teams and building client relationships.

Lead ServiceNow and ITSM deployments and cloud operations workstreams: monitor, troubleshoot, integrate discovery tools, implement governance, optimize IT asset and cloud financial management, manage delivery from scoping to close, and mentor team members while advising clients on DevSecOps, AIOps, and cloud observability.

Implement and manage cloud and IT service management solutions (ServiceNow, BMC Helix, JSM). Monitor, troubleshoot, and optimise cloud infrastructure (AWS/Azure/GCP) using observability, AIOps, and discovery tools. Lead delivery from scoping to conclusion, improve IT processes and governance, and support IT asset and cloud financial management. Mentor team members and develop client relationships while upholding PwC standards.

Provide on-site administrative support to senior executives: manage schedules, coordinate meetings and travel, handle confidential information, maintain records, assist with invoices and events, and support cross-functional teams to ensure smooth daily operations.