Coordinate intake, documentation, and tracking of software and AI tool requests. Gather requirements, triage basic research, capture meeting notes and action items, maintain inventories, and partner with IT, security, and stakeholders to escalate risks and drive decisions.

The Director of Workplace Services will lead the North America team, ensuring operational effectiveness in facilities management while collaborating cross-functionally to meet studio needs and drive improvements.

Configure and maintain Zendesk routing, automations, triggers, forms, permissions, and Explore reports; integrate WFM tooling and AI features; enforce access controls; run change management and collaborate with Operations, WFM, Analytics, and AI teams to support large-scale player interactions.