Top Operations & Support Jobs

Provides Tier 1 technical support for Google Workspace for Education and related technologies through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer guidance, administrator training, documentation, SLA adherence, and collaboration across teams. The role also requires maintaining certifications, developing technical expertise, monitoring support channels, and contributing to productivity and customer satisfaction goals.

Provides Tier 1 technical support for Google Workspace for Education and related education technologies. Responsibilities include troubleshooting, ticket triage, SLA adherence, customer communication, escalation, administrator training, documentation, and support-process improvement. The role also requires maintaining certifications, monitoring support channels, collaborating across teams, and using AI tools to improve efficiency.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include ticket triage, troubleshooting, customer communication, escalation, administrator training, documentation, and maintaining knowledge resources. The role also supports certifications, AI-enabled workflows, cross-functional initiatives, and customer satisfaction goals while assisting K-12 and higher education organizations.

Provides Tier 1 technical support for Google Workspace for Education and related SaaS tools through email, phone, and Google Meet. Responsibilities include ticket triage, troubleshooting, escalation, customer training, documentation, certification maintenance, and collaboration with internal teams. Supports school IT administrators, meets service-level targets, maintains knowledge articles, and uses AI tools to improve efficiency. Requires a bachelor's degree with technology administration exposure or four-plus years of technology administration experience.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting customer issues, managing tickets and SLAs, escalating complex problems, training school IT administrators, creating documentation, and maintaining certifications. The role also supports customer satisfaction, team productivity, cross-functional initiatives, and ongoing technology learning.

Provides Tier 1 technical support for Google Workspace for Education and related technologies. Responsibilities include ticket triage, troubleshooting, customer guidance, escalations, documentation, administrator training, SLA adherence, and collaboration with internal teams. The role supports school districts through email, phone, and Google Meet while maintaining relevant Google and AI certifications and developing expertise in education technology tools.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting customer issues, managing support tickets and SLAs, escalating complex problems, advising school IT administrators, creating documentation, and delivering customer service through email, phone, and Google Meet. The role also requires maintaining certifications, collaborating across teams, and staying current with evolving Google and AI technologies.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and related SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base maintenance. The role also supports team productivity, maintains certifications, monitors customer interactions, collaborates cross-functionally, and helps school IT administrators resolve technology issues.

Provides Tier 1 technical support for Google Workspace for Education, Google Cloud, Chrome OS, and CDW Education SaaS tools. Responsibilities include troubleshooting, ticket triage, SLA management, customer communication, escalations, administrator training, documentation, and knowledge-base development. The role also requires maintaining certifications, supporting team initiatives, monitoring customer issues, and staying current with education technology and AI tools.

Manages Professional Services opportunities from request through completion, coordinating internal and third-party resources based on skills, availability, and location. Maintains Salesforce cases, scheduling systems, Statements of Work, sales-order validation, utilization data, forecasts, and reporting accuracy. Communicates with sales, billing, support teams, and suppliers while ensuring procedural compliance, strong service, and at least 95% monthly accuracy.