Top Operations & Support Jobs

Monitor and operate managed-services technologies, provide tier-1 support, investigate incidents, document and escalate issues, meet service-level requirements, review operational reports, identify trends, and improve support processes. The role collaborates with customers, vendors, and internal teams, supports projects and service recoveries, and requires overnight, weekend, holiday, and overtime shift flexibility.

Provides overnight technical monitoring and Tier 1 support for managed services customers. Responsibilities include monitoring applications, responding to incidents, documenting tickets, troubleshooting issues, escalating appropriately, reviewing operational reports, identifying trends, supporting process improvements, coordinating with customers and vendors, and maintaining SLA and security requirements. The role requires shift flexibility across a 24/7 operation, including weekends, holidays, and overtime.

Administer, secure, troubleshoot, and optimize Windows-based infrastructure in a classified federal environment. Manage Active Directory, Group Policy, DNS, DHCP, patching, vulnerability remediation, virtualization, enterprise services, and system monitoring. Provide Tier II/III support, automate administrative tasks with PowerShell, maintain configuration baselines and documentation, support DISA STIG compliance, and coordinate with cybersecurity and engineering teams. Mentor junior administrators and maintain reliable mission-critical systems.

Owns AI opportunity intake, qualification, routing, and assignment operations. Manages CRM configuration, dashboards, KPI reporting, SLA tracking, data hygiene, audits, and lead-flow process improvements. Partners with business consultants, technical teams, revenue operations, and practice leaders to develop agentic workflow automation with human oversight. Routes qualified opportunities, resolves stalled or escalated leads, documents requirements, and uses performance data to improve routing accuracy, speed, and pipeline visibility.

Owns AI opportunity intake, qualification, routing, assignment, CRM workflows, pipeline reporting, and process improvement. The role manages lead-flow controls, SLAs, dashboards, KPI tracking, human-in-the-loop routing, agentic automation requirements, and cross-functional coordination across sales and AI practice teams.