Top Operations & Support Jobs

Entry-level Process Manager participating in a one-year development program to apply Lean/Six Sigma methods across projects. Drive process improvements, collaborate with software and data teams, support product launches and automation, maintain regulatory documentation, and measure process performance using data and quality controls.

Provide high-level administrative support to multiple senior executives: manage complex calendars, coordinate travel and expenses, plan team events, act as team ambassador, disseminate information, and proactively solve problems to keep a fast-paced corporate banking team organized and efficient.

Summer internship supporting design, management and optimization of business processes. Collaborate with cross-functional teams, apply Lean/Six Sigma and process improvement techniques, support change leadership, and help implement business strategies to meet quality, time and cost goals.

Serve as the primary SME for transaction processing risk initiatives, partnering with product, tech, and risk to ensure processes are documented, efficient, and audit-ready. Drive remediation, manage assessments, testing, and regulatory requests, and maintain L2 process documentation, procedures, and team standard work to support continuous audit readiness and process excellence.

Lead a team to improve process performance by analyzing KPIs, managing risks, and driving stakeholder engagement for process excellence.

Leads workforce management strategy for a contact center, overseeing forecasting, budgeting, capacity planning, staffing, access support, reporting, and data accuracy. Manages WFM professionals, develops annual plans, audits compliance, improves scheduling and forecasting processes, and partners with HR, Operations, Finance, and leadership. Requires contact-center WFM expertise, people leadership, analytical skills, and proficiency with spreadsheets and WFM tools.

Designs and implements sales process infrastructure for Treasury Management, serving as Salesforce liaison and maintaining access, assignments, pipeline accuracy, forecasting, dashboards, reports, and data integrity. Partners with analytics teams to establish metrics and standards, identifies system improvements, prepares performance updates, and communicates best practices to stakeholders and senior leadership.

Provide on-site technical support and advocacy for Capital One team members in Chicago. Handle service-desk intake calls, ticketing, laptop/Mac/Windows and mobile device support, cross-training, platform administration, process improvements, and act as site lead backup while collaborating with peers and escalation paths.

Provides executive administrative support in a fast-paced environment by managing multiple calendars, arranging meetings and travel, preparing expense reports and business communications, coordinating events, and handling general office tasks. The role requires strong organization, adaptability, communication, problem-solving, and proficiency with office productivity and video-conferencing tools.

Lead process improvement and documentation for retail bank customer protection. Drive data-quality and performance reporting, coordinate cross-functional initiatives, translate AI insights into business outcomes, identify and mitigate risks, and sustain well-managed processes. Produce process maps, reports, and training inputs while influencing stakeholders, supporting audits, and enabling automation or agentic workflow enhancements.