Top Operations & Support Jobs

Supports multiple executives by managing complex calendars, coordinating meetings and events, arranging travel, preparing expense reports, drafting business communications, organizing office activities, and handling general administrative projects. The role requires strong organization, discretion, adaptability, communication, proofreading, and problem-solving skills in a fast-paced technology environment.

Leads process managers and improvement initiatives that increase business efficiency and deliver customer and organizational results. Responsibilities include creating and validating processes, developing efficiency metrics, monitoring data integrity, correcting system data issues, influencing stakeholders, providing process expertise, and managing a high-performing team. Requires process, project, and people management experience, strong analytical and communication skills, and the ability to operate in an agile environment.

Serve as strategic advisor and operating partner to the Consumer Developer Experience leadership team. Establish operating rhythms, coordinate strategic planning, synthesize organizational data, align financial forecasts and resource allocation, connect Product, Technology, Design, and Finance, and lead high-stakes cross-functional initiatives. The role supports executive decision-making, improves organizational effectiveness, and develops scalable processes for a large integrated organization.

Manage OneTag platform onboarding, tag stewardship, data quality and observability, and process optimization for Consumer Behavior Analytics. Partner with product and technology teams to improve onboarding, establish preventative and detective data controls, and replace manual workflows with scalable automation. Lead cross-functional alignment, communicate progress and risks, resolve ambiguity, and advance enterprise frameworks, compliance workstreams, and stewardship initiatives.

Leads operational readiness for client onboarding, validates workflows and procedures, provides production support, resolves payment-network issues, manages operational risks, and drives process improvements. Uses Excel and Google Sheets for pivot tables, data aggregation, trend analysis, and root-cause investigation. Builds subject-matter expertise, evaluates operational solutions, and collaborates with technical teams and business leaders to support digital payment ecosystems.

Oversee multiple business processes, monitor performance, analyze process data, identify improvement opportunities, establish controls, resolve complex issues, maintain documentation, and recommend redesigns. Collaborate on cross-functional initiatives and change-control forums, prepare reports and business cases, provide internal training and presentations, and support process execution as needed.

Leads the International Pricing Team’s Infrastructure and Implementation pillar for Capital One’s Global Payment Network. Develops pricing strategies, architectures, systems, and processes addressing payment flows, interchange, incentives, and monetization. Directs cross-functional teams, manages multiple projects, builds business requirements, partners with Finance, Sales, and Operations, and drives profitability, resilience, and modernization. Provides people leadership, quantitative and qualitative analysis, executive communication, strategic decision-making, and execution in a dynamic environment.

Supports multiple Director- and Managing Vice President-level executives through complex calendar management, travel coordination, expense reporting, meeting and event planning, communications, and team support. The role requires adaptability, sound judgment, resourcefulness, organization, attention to detail, and strong written and verbal communication skills in a fast-paced environment.

Provides senior administrative support to multiple executives by managing complex calendars, coordinating meetings and events, arranging travel, preparing expense reports, drafting business communications, and handling general administrative tasks. The role requires strong organization, adaptability, problem-solving, communication, proofreading, and relationship-building skills in a fast-paced environment.

Manages banking process improvement initiatives by mapping and redesigning workflows, applying Lean Six Sigma, BPM, and Agile methods, analyzing operational data, identifying risks, establishing governance metrics, and supporting process transitions. Partners with cross-functional teams, develops business cases and executive presentations, drives operational readiness, conducts root-cause analysis, and trains stakeholders on updated processes and tools.