Top Operations & Support Jobs

Provides executive administrative support by managing multiple calendars, coordinating meetings and events, arranging travel, preparing expense reports and business communications, organizing office services, and handling ad hoc projects. The role requires strong organization, communication, proofreading, problem-solving, flexibility, and relationship-building skills in a fast-paced environment.

Supervises an AML operations team handling customer interactions, cases, escalations, and investigations. Responsibilities include hiring, coaching, performance management, audits, regulatory compliance, capacity planning, reporting accuracy, process improvement, and adoption of technologies such as Generative AI. The role collaborates across workforce, operations, enterprise operations, and support functions to improve service delivery, customer satisfaction, and business outcomes.

Manage Capital One Travel’s call center quality program, including BPO partner oversight, QA rubric integrity, global calibrations, audits, coaching feedback loops, KPI tracking, and continuous improvement. Translate quality insights into training and workflow enhancements, drive adoption of AI-assisted tools, and lead initiatives that improve agent proficiency, service consistency, and customer experience.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information dissemination, and administrative problem-solving. The role serves as an executive gatekeeper and team ambassador, requiring strong organization, communication, adaptability, judgment, and collaboration in a fast-paced environment.

Supports multiple executives by managing complex calendars, coordinating meetings and events, arranging travel, preparing expense reports, drafting business communications, organizing office activities, and handling general administrative projects. The role requires strong organization, discretion, adaptability, communication, proofreading, and problem-solving skills in a fast-paced technology environment.

Leads process managers and improvement initiatives that increase business efficiency and deliver customer and organizational results. Responsibilities include creating and validating processes, developing efficiency metrics, monitoring data integrity, correcting system data issues, influencing stakeholders, providing process expertise, and managing a high-performing team. Requires process, project, and people management experience, strong analytical and communication skills, and the ability to operate in an agile environment.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team events, information distribution, and relationship building. The role requires strong organization, communication, judgment, adaptability, multitasking, and proficiency with office productivity and collaboration tools.

Serve as strategic advisor and operating partner to the Consumer Developer Experience leadership team. Establish operating rhythms, coordinate strategic planning, synthesize organizational data, align financial forecasts and resource allocation, connect Product, Technology, Design, and Finance, and lead high-stakes cross-functional initiatives. The role supports executive decision-making, improves organizational effectiveness, and develops scalable processes for a large integrated organization.

Manage OneTag platform onboarding, tag stewardship, data quality and observability, and process optimization for Consumer Behavior Analytics. Partner with product and technology teams to improve onboarding, establish preventative and detective data controls, and replace manual workflows with scalable automation. Lead cross-functional alignment, communicate progress and risks, resolve ambiguity, and advance enterprise frameworks, compliance workstreams, and stewardship initiatives.

Leads operational readiness for client onboarding, validates workflows and procedures, provides production support, resolves payment-network issues, manages operational risks, and drives process improvements. Uses Excel and Google Sheets for pivot tables, data aggregation, trend analysis, and root-cause investigation. Builds subject-matter expertise, evaluates operational solutions, and collaborates with technical teams and business leaders to support digital payment ecosystems.