Top Operations & Support Jobs

Provide escalated customer service and complaint resolution for banking customers, de-escalating situations, investigating issues, identifying trends, and guiding other associates. Maintain compliance, track data across systems, and support process improvements to resolve customer concerns.

The Process Manager will manage process improvements, support applications, collaborate with teams, and provide data insights for decision-making.

The Senior Administrative Assistant supports executives by managing calendars, coordinating travel, preparing communications, and handling administrative tasks to ensure team efficiency.

The Process Manager will enhance processes, ensure regulatory compliance, collaborate with teams, and leverage data to improve customer experience and operational performance.

Lead enterprise crisis management by directing incident response, escalation, training, exercises, governance, and mass notification strategy. Partner with stakeholders to automate workflows, deliver analytics to executives, and drive continuous improvement across crisis lifecycle and regulatory compliance.

Manage vendor auction relationships and vehicle inventory for Capital One, represent vehicles digitally or onsite, inspect condition reports, validate reconditioning, audit expenses, report performance metrics, resolve escalations, and ensure compliance with company policies and NAAA best practices.

Provide high-level administrative support to 4–6 executives: manage complex calendars, coordinate travel and expense reports, organize meetings/events, prepare business communications, maintain relationships across teams, handle general office tasks, and promote a collaborative team environment.

Provide on-site technology support for employees: onboarding/provisioning, troubleshooting laptops, mobile devices, docks, monitors and Wi‑Fi. Use ServiceNow to track/escalate tickets, collaborate with US support teams, support asset management and process improvements, and act as site operations backup.

Handle inbound fraud and dispute intake calls, verify account and transaction details, document and escalate cases, use de-escalation and judgment skills, meet attendance and remote technology standards, and follow company policies and procedures.

The Vendor Manager, Senior Associate oversees vendor relationships, manages documentation, drives process improvements, and ensures compliance while optimizing resources and costs in retail banking operations.