Top Operations & Support Jobs

Provide remote technical support for Windows and Mac laptops, mobile devices, password resets, and other hardware or software issues. Resolve tickets, calls, chats, and in-person requests using remote access tools and ServiceNow, escalating issues when necessary. Support first-call resolution and assist with onboarding and training new agents.

Supports 4–6 executives by managing complex calendars, travel arrangements, expense reports, meetings, events, communications, and administrative projects. Coordinates conference rooms, catering, audiovisual services, supplies, and team activities while maintaining professional relationships across the organization. Requires strong organization, adaptability, problem-solving, writing, proofreading, and communication skills in a fast-paced environment.

Provides onsite technology support for an enterprise workforce, focusing on end-user support, laptop and mobile device troubleshooting, incident and change management, endpoint management, monitoring, escalation, knowledge documentation, and operational automation. The role supports Windows and Mac environments, networking, scripting, infrastructure, business controls, and service improvement while maintaining strong customer service and collaboration.

Supports multiple senior executives by managing complex calendars, coordinating travel and expense reports, organizing team meetings and events, disseminating information, and fostering collaboration. The role requires strong judgment, adaptability, communication, organization, and multitasking skills in a fast-paced environment.

Leads regional technical payment-acceptance operations across Latin America, the Caribbean, and Mexico. Manages a distributed team, translates global strategy into market plans, diagnoses and remediates acceptance failures, and coordinates cross-functional initiatives with payment ecosystem partners. Establishes monitoring, KPIs, controls, playbooks, and governance while influencing senior stakeholders and developing team capability. Requires fluent Spanish and English, extensive payment operations experience, and approximately 15% travel.

Provide remote and in-person technical support for laptops, mobile devices, software, hardware, password resets, and other end-user issues. Resolve requests through tickets, calls, chats, and remote access tools while tracking escalations in ServiceNow. Support first-call resolution and assist with onboarding and training new support agents.

Leads a global 24/7 production support organization for the PULSE network, overseeing operational monitoring, incident response, processor communications, business impact analysis, regulatory notifications, SLA performance, root cause analysis, change management, playbooks, and audit compliance. Manages operational metrics, customer-impact triggers, process improvements, and a team of managers, associates, and contractors while partnering with technology organizations and external processors.

Lead enterprise risk management strategy and execution, develop business requirements, coordinate cross-functional projects and programs, and drive business performance through quantitative and qualitative analysis. Partner with IT, Sales, Operations, Finance, and other teams while managing analysts, mentoring talent, influencing executives, and delivering strategic initiatives in a dynamic financial-services environment.

Supports multiple senior executives through complex calendar management, travel coordination, expense reporting, team event planning, communication, and relationship building. Acts as an executive gatekeeper and team ambassador while solving problems independently in a fast-paced environment. The role requires strong organization, judgment, adaptability, communication, and proficiency with office productivity, collaboration, video conferencing, and AI tools.

Lead process improvement initiatives across debit network operations, identifying automation and AI opportunities to improve efficiency and scalability. Analyze operational data, monitor performance, resolve breakdowns, mitigate risk, document processes, and design solutions through production implementation. Serve as a subject matter expert and guide cross-functional teams involving Product, Technology, Training, and Monitoring. May lead teams or project participants.