Top Operations & Support Jobs

Provide entry-level, customer-facing IT support by resolving service desk tickets, troubleshooting hardware and software issues, performing device setups and deployments, documenting incidents, supporting onboarding and basic user training, and visiting nearby retail locations for hands-on assistance.

Operate and monitor broadcast systems during live events, troubleshoot technical issues in real time, and coordinate with production teams. Monitor and adjust audio/video levels, maintain accurate event logs, and work rotating shifts as part of a 24/7 master control team.

Provide entry-level, customer-facing IT support by resolving service desk tickets, troubleshooting hardware/software issues, performing device setup and maintenance, supporting deployments and updates, documenting resolutions, assisting onboarding and training, and traveling to nearby retail locations as needed under senior staff guidance.

Lead and manage high-impact production incidents end-to-end, coordinate across engineering/infrastructure/application teams, communicate to senior stakeholders, conduct post-incident reviews, recommend preventive measures, improve incident management processes, and provide technical leadership for operational stability and project integration.

Prepare, package, test, and deploy applications across Windows and macOS using enterprise management tools (SCCM, Intune, Jamf). Create silent installers, perform compatibility testing, troubleshoot installation failures, manage application lifecycle (upgrades/patches/versioning), and maintain packaging documentation and standards while collaborating with IT/security teams.

The Manager, Program Implementation oversees operational excellence by managing performance, enhancements, and issue resolution for employee platforms, improving employee experience and efficiency through standardization and automation.