Top Operations & Support Jobs

Lead rapid response to high-priority IT incidents (P1/P2/P3), run war rooms, coordinate cross-functional teams and vendors, govern problem records and RCAs, produce executive incident communications, maintain documentation, and participate in rotating shifts/on-call to ensure 24/7 clinical service availability.

Lead GenAI tool support and enablement: triage tickets, coach non-technical users, run office hours and trainings, produce self-service guides, engage communities, track adoption themes, and coordinate escalations with technical owners.

Lead enterprise-wide crisis management, business continuity, and resilience programs for a large, regulated organization. Establish escalation and communications protocols, run exercises and after-action reviews, improve incident metrics and executive briefings, coordinate cross-functional response with security, IT, legal and business leaders, and build a federated resilience capability and leadership bench.

Provide multi-channel technical support to end users, vendors, patients and clients; troubleshoot incidents, perform incident and problem management, installations and upgrades, document resolutions, and recommend process improvements while using ticketing and remote support tools.

Handle high-volume inbound/outbound calls to resolve provider overpayments and claims. Research, negotiate, and recover funds, meet production goals, ensure compliance, escalate as needed, and mentor others.

Lead confidential investigations into healthcare fraud and abuse, analyze trends, develop prevention recommendations, mentor investigators, coordinate with law enforcement and legal, prepare case packages, track SIU metrics, and support recoveries and compliance.

Lead and oversee Customer Service and Member Appeal & Grievance operations for a Colorado health plan. Manage call center performance, staff hiring/training, workflows, SLAs, reporting, process improvements, and state audit representation. Serve as backup for overflow calls and appeals, monitor metrics, implement corrective actions, manage mail/print services and vendor invoices, and coordinate with enterprise leaders to meet contractual and regulatory requirements. Role is onsite in Grand Junction, CO and may require occasional travel.

Provide multi-channel technical support to end-users, vendors, patients, and clients; manage incidents, service requests, deployments, and problem resolution; document data center and support activities; maintain knowledge of deployed technologies and recommend process improvements while ensuring strong communication and user advocacy.

The Operational Database Administrator manages enterprise databases, ensuring performance, security, and compliance, while supporting 24×7 operations and collaborating with multiple teams for maintenance and upgrades.

This role oversees U.S. payroll operations, ensuring accurate, compliant payroll for over 200,000 employees while leading transformation and operational excellence initiatives.