Top Operations & Support Jobs

Manage creation and maintenance of disaster recovery plans and documentation for critical applications and infrastructure. Support DR program operations, analyze application interdependencies, facilitate cross-team DR planning, assist in managing disaster events, and develop/improve DR processes and guidelines. Work with technical and non-technical stakeholders and cloud providers for recovery solutions and testing.

The Claims Representative Associate is responsible for processing medical claims accurately, understanding plan concepts, and maintaining compliance with company policies while demonstrating good communication and analytical skills.

Provide technical support for hardware and software issues, document incidents, train users, and manage IT inventory while ensuring compliance with security policies.

Provide production/application support for enterprise healthcare platforms: manage incidents, perform root cause analysis, use monitoring/observability and ticketing tools, collaborate with development/infrastructure/business teams, troubleshoot data and application issues using SQL, scripting, and cloud knowledge to meet SLAs and improve operational reliability.

Lead and execute Master Black Belt projects to improve cost, speed, and experience; build project portfolios and roadmaps; diagnose process and technology opportunities; partner with Technology, Analytics, and Automation; mentor teams in Lean Six Sigma; track and report progress to stakeholders.

Supervise and develop a 6–8 person Provider Relations Support team, manage daily access center operations, monitor performance and quality, coach agents, handle escalations, implement training and workforce management reporting, analyze metrics, and drive continuous improvement to enhance provider and borrower experience.

The Tech Support Analyst resolves technical issues, maintains exceptional customer service, and logs interactions within an incident management tool while adhering to company policies.

The Office Assistant will handle clerical tasks, answer calls, manage medical records, and communicate with various stakeholders while supporting leadership.

Conduct and document fraud/SIU investigations for health insurance, analyze data and coding, perform interviews, collaborate with law enforcement, legal and stakeholders, prepare investigation summaries, and support compliance and recovery efforts.

Provide prompt, accurate phone and written customer service to insureds and sales agents across multiple lines of business. Resolve issues on first contact, document interactions, follow HIPAA and department policies, recommend coverage options, and meet productivity and attendance standards. Use email, chat, and phone to handle difficult customers professionally.