Top Operations & Support Jobs

Evaluate inbound/outbound calls and written case documentation for quality, accuracy, compliance, and customer experience. Identify performance gaps, provide coaching feedback, participate in calibration sessions, track quality trends, and produce reports for leadership.

Manage supervisors and day-to-day operations of multiple call center teams to meet KPIs (service level, AHT, quality, CSAT). Monitor queues, staffing, and forecasts; coach supervisors, analyze performance trends, implement process improvements, handle escalations, and partner with QA, Training, Product, and Engineering. Ensure HIPAA, privacy, identity verification, and security protocols are followed.

Provide inbound technical support and identity verification for members via phone. Troubleshoot account/authentication issues, reset passwords, document interactions in CRM, escalate complex issues to Tier 2, follow scripts and HIPAA/privacy protocols, coach and support Tier 1 agents, and meet service level and CSAT targets.

Handle client requests via phone and email for enrollment, eligibility, claims review, reporting, and general inquiries. Coordinate internal handoffs, use internal systems to manage requests, support special projects, and perform related duties.

Lead a large service delivery team (150+), drive SLA/KPI performance, manage supervisors, client interactions, reporting and dashboards, oversee staffing/budgeting, enforce process improvements and Lean methodologies, handle shift/office requirements and special projects.

Provide inbound technical and identity support for members: authenticate callers, reset passwords, troubleshoot multi-system issues, document interactions in CRM, escalate complex issues, follow HIPAA and privacy protocols, coach Tier 1 agents, and meet service and quality targets.

Handle high-volume incoming calls from labs and providers, coordinate specimen pickup and processing logistics, troubleshoot specimen and transport issues, document interactions, resolve customer complaints, and collaborate with lab staff and couriers to ensure compliant, efficient laboratory operations.

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues. Navigate complex systems to resolve on first call, document issues, build provider relationships, and follow company policies and procedures.

Answer inbound calls from healthcare providers to resolve benefit, billing, authorization, and eligibility issues. Navigate complex computer systems to resolve issues on first call, document provider interactions, identify trends, and build positive provider relationships while complying with company policies.

Provide high-level administrative support to the Market CEO and senior leaders, including calendar and travel management, expense reports, meeting and event coordination, preparing and distributing materials, managing confidential information, office logistics/onboarding, liaising with facilities, and other office management duties.