Top Operations & Support Jobs

Owns administration and configuration of Waystar’s billing platform, including billing rules, pricing, bill plans, product hierarchies, and lead-to-customer activation. Maintains integrations among Salesforce CPQ, Waystar, and Oracle NetSuite; monitors data quality, APIs, and billing exceptions; supports releases and incident response; and builds validation routines, dashboards, documentation, and workflow automations. The role also supports billing process improvement, vendor assessments, and platform roadmap planning.

Provides advanced Tier 2 technical support across endpoints, operating systems, Microsoft 365, identity, networks, enterprise applications, and workplace technology. Supports executives and high-priority events, owns technical service domains, coordinates vendors and escalations, manages asset lifecycles, and leads medium-sized technology projects. Creates documentation, analyzes recurring incidents, improves processes, mentors engineers, participates in on-call coverage, and travels occasionally to support company locations.

Provide advanced phone, email, and chat support to Waystar healthcare technology clients, resolving product, technical, and billing issues. Troubleshoot and escalate complex problems, educate clients, conduct training, document interactions in the CRM, support onboarding, maintain knowledge-base content, and share feedback with internal teams to improve products and services.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.