Top Operations & Support Jobs

Serve as Tier 1 IT support: triage and resolve common hardware, software, account, and connectivity issues via Jira, phone, and email. Document troubleshooting, escalate complex tickets to Tier 2, participate in on-call rotation, and maintain SLA communication and knowledge base adherence while delivering strong customer service.

The role assists clients with the enrollment process, ensuring timely completion of EDI transactions and resolving payer approvals and denials.

Execute provider enrollment and form mapping work, research and validate payer requirements, maintain enrollment documentation, ensure data completeness, resolve enrollment issues, engage payers, and improve workflows using WaystarAI and approved AI tools.

Lead Waystar's end-to-end Quote-to-Cash systems as system owner: define hybrid Q2C architecture (Salesforce core), manage vendor relationships, roadmap, integrations (MuleSoft/Azure Data Factory), ASC 606 revenue recognition alignment, lead a Q2C Center of Excellence, oversee a team of direct reports, and partner with Finance, Sales, Legal, and IS to improve quote-to-cash processes and metrics.

Manage a queue of EDI enrollment cases, process enrollment requests, communicate with payers and clients, document case progress, meet SLAs/KPIs/QA goals, and analyze and resolve enrollment issues.

Provide expert technical support for Waystar products via phone, email, and ticketing. Troubleshoot AWS-related issues, collaborate with engineering, document resolutions, assist with configuration and migrations, monitor services, participate in on-call rotations, and train junior staff.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.

Lead a team of enrollment specialists to manage daily enrollment operations, ensure quality and timely onboarding, resolve escalations, train and evaluate staff, forecast staffing, and maintain metrics for work queues and performance.

Assist clients with the enrollment process for electronic EDI transactions, track progress, resolve payer issues, and manage related tasks under tight deadlines.