Top Operations & Support Jobs

Provides Tier 1 IT support through Jira tickets, calls, and email. Performs basic hardware, software, account access, connectivity, password reset, installation, driver, and Microsoft 365 troubleshooting. Documents issues and troubleshooting steps, resolves common requests, routes complex tickets to Tier 2, monitors ticket progress, communicates with users, follows SLAs and established procedures, and participates in an after-hours on-call rotation.

Provides advanced Tier 2 technical support across endpoints, operating systems, Microsoft 365, identity, networks, enterprise applications, and workplace technology. Supports executives and high-priority events, owns technical service domains, coordinates vendors and escalations, manages asset lifecycles, and leads medium-sized technology projects. Creates documentation, analyzes recurring incidents, improves processes, mentors engineers, participates in on-call coverage, and travels occasionally to support company locations.

Provide advanced phone, email, and chat support to Waystar healthcare technology clients, resolving product, technical, and billing issues. Troubleshoot and escalate complex problems, educate clients, conduct training, document interactions in the CRM, support onboarding, maintain knowledge-base content, and share feedback with internal teams to improve products and services.

Provide advanced technical support for Waystar's S4 product and broader product suite, diagnosing and resolving complex SaaS/cloud issues using logs and SQL. Act as SME, collaborate with engineering and product teams, maintain knowledge base, mentor junior staff, participate in on-call rotations, and assist testing and validation of releases.

Manage a queue of EDI enrollment cases, process enrollment requests, communicate with payers and clients, document case progress, meet SLAs/KPIs/QA goals, and analyze and resolve enrollment issues.

Provide front-line phone and web-portal support to strategic healthcare clients. Triage, document, and resolve technical and billing/revenue-cycle issues; escalate to internal teams as needed. Maintain professionalism, meet team metrics, and assist with projects assigned by management.