Top Operations & Support Jobs

Lead the operation of Upstart's NYC office, manage daily functions, vendor relationships, and coordinate onsite events to enhance workplace experience.

Provide first- and second-level IT support: manage help desk tickets, onboard/offboard employees, troubleshoot network/access and Mac OS issues, resolve SSO/GSuite/Atlassian/Slack/Jamf/Meraki problems, document processes, train users, and identify trends to proactively prevent issues.

The Senior Office Administrator will oversee daily operations, manage vendor relations, ensure a welcoming environment, and support office logistics and processes.

The Operations Manager will lead a team of Collections Specialists, focusing on improving performance metrics, coaching staff, and refining operations processes within Auto Collections to enhance customer experience and compliance.

The Senior Credit Analyst will manage loan processing workflows, ensure accuracy of loan files, communicate with customers, and maintain documentation in systems like Vesta and Salesforce.

The Head of Collections and Loss Mitigation will lead and improve internal collections operations, enhance performance and borrower experiences through data-driven strategies, and manage a team of managers overseeing 40 agents.

Build and lead Upstart Bank's Product Quality program to evaluate lending products and servicing. Design quality methodologies, sampling, defect taxonomies, and governance. Analyze findings to identify systemic issues, drive remediation with Product/Engineering/Compliance, maintain examination-ready documentation, represent in audits and regulatory exams, and hire and mentor a team of quality analysts.

Lead and operate Upstart's secured lending quality control program across origination, servicing, and collections. Oversee sampling methodology, QC Engine product ownership, defect analysis, remediation, regulatory exam preparedness, third-party oversight, and executive reporting to scale a data-driven, examination-ready quality function.

Lead and build the secured lending vendor oversight function, managing critical third-party lifecycle activities: inventory, risk tiering, due diligence, performance monitoring, issue remediation, contingency/exit planning, and producing exam-ready governance and reporting for bank partners and regulators.

Lead and scale Operational Excellence across Issue Management, Customer Complaints, Identity Theft & Credit Disputes, and Quality Control. Build strategy, operating model, governance, reporting, and quality programs; drive root-cause analysis, regulatory readiness, cross-functional initiatives, automation, and continuous improvement while mentoring teams and delivering measurable operational and customer outcomes.