Top Operations & Support Jobs

Lead and coach a team of Safety Event Review agents to ensure high-quality, timely review of AI-detected safety events. Manage schedules, monitor queue health and SLAs, perform QA audits, handle escalations, and drive agent development. Hire and develop a high-performing, inclusive team while supporting shift coverage including after-hours or weekends as needed.

The Business Operations Manager will drive operational excellence by developing strategic insights, managing reporting frameworks, and improving collaboration across teams, leveraging data analysis and AI tools.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Provide Tier 2 hardware and software support for Samsara's IoT products: troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, write knowledge base articles, reproduce bugs with Engineering, and provide product and process feedback to improve customer experience.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.