Top Operations & Support Jobs

Lead and scale onboarding programs for Sales, Customer Success, and Renewals teams, improving performance and ensuring new hires are productive.

Lead GTM business operations for Commercial and Mid-market segments: set strategy, advise sales leaders, own planning/forecasting, run cross-functional strategic projects, generate analytics and AI-driven insights, hire and lead a high-performing team.

Provide Tier 2 hardware and software support for Samsara's IoT products: troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, write knowledge base articles, reproduce bugs with Engineering, and provide product and process feedback to improve customer experience.

Provide Tier 2 hardware and software support for Samsara's IoT products, troubleshoot medium-to-high complexity issues, manage tickets, author knowledge base articles, partner with Engineering and Product teams, and meet SLA goals while supporting customers across hardware, mobile apps, APIs, and cloud services.

The GTM Business Operations Manager will enhance sales performance in the Enterprise Sales team by analyzing metrics, driving growth initiatives, and collaborating with cross-functional teams to address challenges and risks.

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.