Top Operations & Support Jobs

Own complex billing and contract cases for mid-market and commercial customers from initial report through resolution. Investigate discrepancies across contracts, order forms, CRM, billing, and finance systems; determine appropriate corrections, concessions, returns, refunds, or amendments; coordinate cross-functional teams; communicate with customers; and improve recurring billing processes through root-cause analysis and reporting.

Provides Tier 2 technical support for Samsara’s IoT hardware, software, and cloud products. Troubleshoots complex customer issues, manages tickets, meets SLA targets, creates knowledge-base content, reproduces bugs with Engineering and Product teams, and contributes product feedback. The role is hybrid in Bengaluru and includes on-call rotations for high-severity incidents. Strong API and mobile application experience is required.

Owns new product adoption across the post-sale organization by integrating products into post-sale workflows, analyzing adoption data, identifying gaps, and executing strategies to improve adoption. Coordinates cross-functional teams including implementation, customer success, education, partnerships, and lifecycle marketing without direct authority. Defines metrics, establishes operating cadences, influences senior stakeholders, and drives measurable results.

Supports three Area Vice Presidents by managing complex calendars, multi-leg travel, expenses, staff meetings, executive communications, team events, and strategic administrative projects. The role requires proactive prioritization, discretion, polished communication, and the ability to anticipate and resolve shifting executive needs in a fast-paced Sales organization. This is a remote position based in Canada.

Manage and execute knowledge development projects for Global Support: implement knowledge processes and standards, collaborate with SMEs, produce AI-optimized content, monitor KPIs, and drive improvements in knowledge technology and operations.

Provide Tier 2 hardware and software support for Samsara IoT products, troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, produce customer-facing documentation, reproduce bugs with Engineering, and deliver feedback to improve products and processes.