Top Operations & Support Jobs

Serve as the technical authority for ELD compliance product escalations, analyze device telemetry and fleet patterns, coordinate fixes with R&D via Jira, support audits/inspections, lead post-mortems and runbook/validation creation, build internal tools, and coach support engineers to improve resolution speed and product reliability.

The Business Operations Manager will enhance operational excellence in Technical Support by analyzing data, improving processes, and communicating insights to leadership.

The Sales Contract Administrator will manage sales transactions, monitor support tickets, collaborate with teams, identify inefficiencies, and update Salesforce data.

Oversee and de-risk vehicle hardware installations by managing partners, providing onsite oversight and troubleshooting, ensuring SOW alignment and quality, tracking milestones and CSAT, training installers, and escalating feedback to internal teams. Travel-heavy role supporting complex, first-of-kind deployments and continuous process improvement.

Participants in the Global Operations Rotational Program will engage in leadership development, working in various operational roles while building expertise and contributing to business growth.

Provide advanced technical escalation support for Samsara's SaaS and hardware products. Lead deep-rooted investigations using logs, diagnostics, and API/JSON analysis; coordinate with Engineering, Product, and Customer Success; mentor support teams; document post-mortems; and participate in incident management and on-call rotations to resolve high-impact customer issues.

Own and maintain the Propel PLM system to ensure accurate product data, BOMs, and integrations with ERP/CRM. Configure workflows, roles, and data structures; validate product and manufacturing documentation; support cross-functional teams; lead PLM projects; drive data quality improvements, user training, and continuous system enhancements to align PLM with production and supply chain operations.

As Sr. Manager of Services Partners at Samsara, you will recruit and manage services partners while developing strategic initiatives and improving operational efficiency across the partner network.

Manage and execute knowledge development projects for Global Support: implement knowledge processes and standards, collaborate with SMEs, produce AI-optimized content, monitor KPIs, and drive improvements in knowledge technology and operations.

You will lead Workday Payroll and Time Tracking configuration, collaborate cross-functionally, build reports, triage enhancements, and document business requirements.