Top Operations & Support Jobs

Supervise a Safety Event Review team conducting AI-detected safety event reviews. Monitor queue health, staffing, SLAs, turnaround times, quality, schedules, and escalations. Coach specialists, perform quality audits, clarify policies, manage performance and development, and support hiring and team engagement. The role is onsite in Bengaluru, requires a 40-hour 5x8 schedule, and may include after-hours, weekend, or rotating shifts.

Serve as a strategic operating partner to the VP of Customer Success by managing calendar, communications, travel, expenses, meetings, events, stakeholder relationships, and special projects. Build scalable processes, coordinate executive briefings and cross-functional initiatives, maintain organizational accountability, and support Pacific Time business hours. This remote US role requires approximately one trip per month for executive support and onsites.

Provides onsite and remote IT helpdesk support in the Mexico City office. Responsibilities include troubleshooting user technology issues, managing tickets, onboarding employees, provisioning devices and access, recovering hardware, maintaining office endpoints, supporting cloud infrastructure, assisting with network and SaaS projects, documenting procedures, and coordinating escalations and system upgrades.

Lead cross-functional Sales Operations initiatives for Samsara Mexico: optimize sales processes, drive tooling and automation enhancements with Salesforce and RevOps, manage territory design and account carve, build operational metrics and analytics, prioritize requests and run UAT, and serve as the primary policy and system contact for Mexico sales leadership and reps.

Provide Tier 2 hardware and software support for Samsara's IoT products: troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, write knowledge base articles, reproduce bugs with Engineering, and provide product and process feedback to improve customer experience.

Lead a team of 5–10 sales process administrators to manage high-volume sales operations. Monitor workload and service levels, coach and onboard staff, partner with Sales Operations and cross-functional teams, resolve blockers, identify training needs, and drive process consistency and team performance.

Own the Global Support organization’s annual operating plan, capacity, headcount, and cost models. Lead monthly and quarterly business reviews, develop reporting frameworks, validate metrics, and provide executive-level insights and recommendations. Partner cross-functionally with Support, Finance, Workforce Management, and People to improve productivity, staffing, cost-to-serve, vendor strategy, and customer experience. Use AI and self-service analytics tools to accelerate modeling, reporting, and operational decision-making.

Build and ship internal data and AI products to help Product and Engineering teams. Analyze large structured and unstructured datasets, convert analyses into repeatable tools and dashboards, and drive end-to-end projects from scoping to launch and iteration. Use AI-assisted development tools responsibly, translate findings into decision-ready recommendations, and embed feedback loops and documentation for long-term adoption.

The GTM Business Operations Manager will enhance sales performance in the Enterprise Sales team by analyzing metrics, driving growth initiatives, and collaborating with cross-functional teams to address challenges and risks.

Provide Tier 2 hardware and software support for Samsara IoT products, troubleshoot medium-to-high complexity issues, manage tickets to meet SLAs, produce customer-facing documentation, reproduce bugs with Engineering, and deliver feedback to improve products and processes.