Own day-to-day service operations for a global client portfolio using the elluminate platform. Coordinate engineering, IT, product, implementation, support, and customer success teams; manage escalations, deliverables, SLAs, operational reviews, documentation, audits, CAPAs, and client communications. Support account transitions, maintain service records, identify workflow improvements, and ensure compliance with ICH/GCP and 21 CFR Part 11 requirements.

Own Salesforce and commercial systems as the enterprise system of record for pipeline, forecasting, and reporting. Define commercial metrics, data standards, and governance; improve data quality and adoption; build repeatable board and executive reporting; reconcile sales reporting with Finance; establish forecasting cadence and accountability; manage commercial systems roadmap and external implementation partners.