Top Operations & Support Jobs

Provide overnight support to WHOOP members through phone, email, and chat. Troubleshoot hardware, mobile app, and data-related issues; resolve or escalate concerns; document interactions; identify recurring problems; and share member feedback. The role emphasizes empathetic, personalized service, strong communication, quality and satisfaction metrics, adaptability, and continuous learning. Employees must work onsite in Limerick for 75% of the week and maintain flexible Monday-Sunday overnight shifts.

Leads direct-to-consumer commercial planning, revenue forecasting, performance management, executive reporting, and operating cadence. Partners with Growth Marketing, Finance, Supply Chain, and Analytics to evaluate performance, prioritize investments, develop pricing and promotional strategies, and translate analysis into actionable recommendations. Drives cross-functional initiatives from strategy through execution, improves forecasting methodologies and planning processes, and influences senior stakeholders without direct authority.

Leads creative operations by managing intake, prioritization, workflows, resource planning, governance, reporting, and operational technology. Partners with Creative, Brand, Marketing, and Production teams to improve execution, scalability, and efficiency. Oversees digital asset management, workflow automation, AI-enabled tools, dashboards, and continuous improvement initiatives while developing the Creative Operations team.

Provides personalized phone, email, and chat support for WHOOP members, troubleshooting hardware, mobile app, and data-insight issues. Documents interactions, meets service and satisfaction metrics, identifies recurring problems, escalates issues appropriately, and shares member feedback to improve cross-functional experiences. Requires empathy, resilience, strong communication, adaptability, analytical troubleshooting, and comfort in a phone-intensive onsite role.

Provides strategic administrative support to executive leaders by managing complex calendars, travel, expenses, meetings, offsites, communications, and action items. The role anticipates executive needs, handles confidential information, coordinates cross-functional collaboration, and improves administrative processes. It requires strong organization, communication, judgment, discretion, and proficiency with Google Workspace, collaboration, expense management, and AI tools. The position is based in Boston, Massachusetts.