Provide technical and functional support for a configurable enterprise web application: investigate and resolve issues across application behavior, calculations, workflows, integrations, databases, performance, and user access. Use SQL and logs to diagnose problems, reproduce issues in non-production, escalate defects to engineering, collaborate with Cloud Ops and Professional Services, support deployments and hotfixes, prepare RCA and knowledge articles, and maintain SLA-driven case ownership during EMEA support hours, including shift and on-call rotations.