Provides technical and non-technical customer support for Vertafore software products. Resolves questions and issues using job aids, documents cases in a CRM system, supports multiple customer queues, and completes daily tasks accurately while meeting productivity and performance metrics. The role requires strong communication, organization, basic technology skills, reliable attendance, and the ability to learn quickly. No prior experience is required; onboarding and ongoing development are provided.

Senior Network Operations Center engineer responsible for monitoring and maintaining platform health using observability and monitoring tools, automating tasks via scripting, and supporting AWS-hosted environments. Works in a collaborative, flexible environment and participates in on-call and operational processes.