Provides inbound customer support through calls, chats, emails, and cases. Resolves basic software and system issues, documents solutions, educates customers on self-service, tracks recurring problems, coordinates with internal teams, and assists peers. The role may involve troubleshooting SQL, Windows operating systems, and Windows Server environments. Work is primarily office-based, with up to 10% travel.

Provides inbound customer support for Vertafore software through calls, chats, emails, and cases. Resolves basic product, computer software, network, database, and operating system issues; documents resolutions; educates customers on self-service; tracks problem trends; coordinates with internal teams; and assists peers. The role requires office-based or hybrid work, up to 10% travel, and familiarity with SQL, Windows environments, or accounting is beneficial.