Top Operations & Support Jobs

Configure and onboard customers' email channels, manage IP pools and ticket queues, document processes and ESP-specific playbooks, collaborate cross-functionally, and support scaling through tooling and operational improvements.

The OHS & Workplace Experience Coordinator ensures compliance with health and safety legislation, coordinates workplace safety training, manages reception, and maintains a supportive environment for employees.

Provide in-person and remote IT support for macOS/iOS endpoints, manage device provisioning (Okta, Google Workspace), administer JAMF/Google MDM, support AV and conference rooms, troubleshoot wired/wireless networks, maintain inventory and procurement, run onboarding sessions, and write knowledge base articles.

Provision and configure customers' messaging channels (SMS/MMS, RCS, WhatsApp), manage code procurement and aggregator relationships, maintain global deliverability and country-specific documentation, monitor operations data, identify automation opportunities, and collaborate cross-functionally to scale onboarding and messaging operations.

The Incident Manager at Braze will oversee incident management, ensuring incident response strategies, leading incident resolution, and standardizing processes across engineering departments.

As a Senior Incident Manager, you'll manage major incidents, oversee processes, ensure effective communication across departments, and drive technical resolutions. Responsibilities include incident response strategy, collaboration with engineering teams, leading projects for tool improvements, and managing the incident management process.

The Senior Manager of Technical Partner Solutions will lead, strategize, and evolve Braze's technical partnerships and ISV function, ensuring efficient integration and support for partners while driving alignment across multiple teams.

Lead administration and enhancement of Braze's PRM built on Experience Cloud. Design, build, and optimize portal performance, scalability, security, and integrations with Sales/Service Cloud. Manage platform configuration, user access, sharing models, automation (Flows, Approvals), and apply security best-practices for external identities. Collaborate with analysts, stakeholders, and developers to deliver scalable solutions and drive adoption.

As Senior Director of Business Operations, oversee global operations, lead AI and automation strategies, manage budgeting, and ensure strategic alignment across departments.

Provide in-person and remote IT support including Mac endpoint and mobile device administration, account provisioning via Okta/Google Workspace, JAMF/Google MDM management, AV and conference room support, basic wired/wireless network troubleshooting, IT asset procurement and inventory, and create knowledge-base documentation to support employee onboarding and day-to-day technical needs.