Top Operations & Support Jobs

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA, escalations, vendor performance, and operational workflows. Drive cross-functional initiatives, analyze complaint data to identify root causes, improve customer outcomes, and scale processes while ensuring compliance and service-level performance.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

Lead Affirm's Vulnerable Customers programme in the UK, translating FCA Consumer Duty into policy, operational frameworks, agent guidance, and reporting. Own identification, classification, case routing, metrics, governance, and cross-functional execution with Compliance, Legal, Data, Product, and Engineering to ensure fair outcomes, audit readiness, and regulatory engagement.

Lead and evolve Affirm's first-party collections program across agent, digital, and AI channels. Own vendor and BPO relationships, monitor portfolio performance, partner cross-functionally to scale AI-enabled servicing and digital self-service, and drive operational efficiency, compliance, and improved recovery and customer outcomes.