Top Operations & Support Jobs

Own go-to-market operations for strategic product and pricing initiatives. Segment customers, manage legal and pricing eligibility, build field tools and playbooks, track adoption, analyze performance, and identify launch risks. Translate cross-functional inputs into executable processes for sales and customer-facing teams while recommending improvements based on field feedback and data.

Own go-to-market operations for a product line or segment, translating product, pricing, legal, and stakeholder inputs into executable field processes. Responsibilities include customer segmentation, eligibility analysis, contract dashboard management, playbook and tool development, launch adoption tracking, performance analysis, and risk identification. The role partners closely with Product, Legal, Pricing, Rev Ops, Sales, Client Success, and Analytics to drive strategic initiatives from rollout through adoption.

Lead the operating foundation for Affirm’s de novo bank. Own Finxact and Savana platforms, deposit and lending operations, launch readiness, controls, reconciliations, vendor oversight, regulatory readiness, and operational resilience. Build and manage the Bank Operations team, establish performance metrics, support audits and examinations, and partner with product, engineering, finance, compliance, risk, fraud, and other stakeholders to deliver reliable banking services.

Provide executive and administrative support to two Vice Presidents across the UK and EMEA Technology organization. Responsibilities include calendar and inbox management, meeting preparation, travel and expense coordination, event planning, documentation, office-day logistics, correspondence, project support, and confidential information handling. The role also requires collaboration across international teams, use of workplace AI tools, and support for board and committee meetings.

Leads multiple Fraud Operations teams focused on disputes and compliance. Responsibilities include developing people leaders and individual contributors, setting operational strategy, improving productivity and quality, managing service levels and queue health, resolving complex risk events, driving cross-functional alignment, and implementing scalable process improvements. The role requires significant fraud operations and people leadership experience, strategic planning, change management, AI-enabled efficiency initiatives, and continuous improvement expertise.

Leads multiple fraud operations teams focused on disputes and compliance. Oversees people leaders and individual contributors, sets operational strategy, improves productivity, quality, service levels, and compliance, manages queue health, resolves escalated risk events, and drives cross-functional change. The role also supports recruiting, talent development, AI-enabled efficiency initiatives, Lean Six Sigma practices, and data-driven operational improvements.

Support two senior engineering executives through calendar management, meeting preparation, travel and expense coordination, event planning, schedule optimization, and follow-up on action items. The role partners with executive assistants and leadership support teams, prepares documents and presentations, reconciles budgets, and handles administrative projects. Success requires strong organization, discretion, professionalism, independent judgment, adaptability, and the ability to thrive in a fast-paced company.