Top Operations & Support Jobs

Lead Affirm's Vulnerable Customers programme in the UK, translating FCA Consumer Duty into policy, operational frameworks, agent guidance, and reporting. Own identification, classification, case routing, metrics, governance, and cross-functional execution with Compliance, Legal, Data, Product, and Engineering to ensure fair outcomes, audit readiness, and regulatory engagement.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA, escalations, vendor performance, and operational workflows. Drive cross-functional initiatives, analyze complaint data to identify root causes, improve customer outcomes, and scale processes while ensuring compliance and service-level performance.

Lead a team of Customer Advocacy Associates to resolve complex escalations, own QA and vendor performance, manage SLAs/KPIs, drive cross-functional initiatives, analyze complaint trends, and implement scalable process and product improvements to enhance customer outcomes and reduce complaint rates.

The Quality Assurance Specialist II is responsible for designing QA frameworks, analyzing quality issues, and enhancing customer experience through operational excellence. They collaborate with cross-functional teams, lead calibration efforts, and drive data-informed quality improvements across products and services.