Top Operations & Support Jobs

Provide multi-channel customer support for payroll tax accounts: research and resolve tax notices, coordinate with tax agencies and internal teams, reconcile liabilities, assist with TPA and POA setups, and contribute to recurring filings and process improvements.

Manage and coach an Account Recovery team handling MFA resets, email changes, and sensitive escalations. Ensure compliance with security and privacy protocols, monitor metrics and SLAs, improve workflows, and oversee case management using CRM and authentication tools.

Provide frontline support for Toast Payroll & Tax via chat, voice, and casework. Resolve payroll and tax issues, troubleshoot calculations and configurations, guide customers through payroll workflows, collaborate with operations teams, protect confidential data, and support process improvements while meeting SLAs in a 24×7 rotational shift model.

Provide Level 1/2 IT support across software, applications, and hardware; log, triage, and resolve incidents via Slack/Email/ServiceNow; manage IT asset lifecycle and onboarding; maintain AV/meeting room tech and support events; create internal troubleshooting documentation and run IT onboarding sessions.

Manage and develop a Chennai-based Customer Care team supporting Toast Payroll & Tax. Coach agents, handle escalations, monitor CSAT, QA, productivity and SLAs, collaborate with cross-functional teams to resolve issues, drive process improvements, ensure compliance, and support adoption of new tools including AI-enabled support capabilities.