Top Operations & Support Jobs

Leads and develops a 10–15-person Customer Care team through coaching, performance management, quality assurance, and employee lifecycle support. Resolves customer escalations, analyzes service trends, improves processes, supports training, ensures policy compliance and accurate timekeeping, and participates in hiring. The role requires strong customer focus, critical thinking, emotional intelligence, writing ability, and proficiency with Excel and Google Sheets. This is an in-office position requiring attendance four to five days weekly.

Leads and develops a team of 10–15 Customer Care Advisors through coaching, performance management, quality assurance, escalations, process improvement, and employee lifecycle support. The role analyzes customer care trends, reinforces policies, approves timecards, supports hiring, and collaborates cross-functionally to improve customer satisfaction and team performance. This is an in-office position requiring presence four to five days weekly near Nashville.

Lead workforce planning and operational optimization, focusing on capacity planning, workforce management, and process improvements within Customer Care. Collaborate with stakeholders for efficiency and leverage AI technology.

The Senior Manager, Contract Manufacturing will manage relationships with manufacturing partners, drive improvements, and collaborate cross-functionally to optimize operations and product commercialization while addressing performance issues and capacity management.

Lead enterprise IT strategy and team, own the IT roadmap, and shift support from reactive to engineered solutions. Build automations, integrations, and internal tooling; manage endpoint, identity, networking, AV, onboarding/offboarding, vendor contracts, SLAs, and metrics. Support office technology and events and partner cross-functionally to scale secure, standardized IT services.