Provide front-line customer support via live chat and email to troubleshoot account, billing, domain, and transactional issues. Meet quality, productivity, and satisfaction targets, escalate systemic problems, stay current on product updates, and work 40 hours weekly including weekends and holidays. Role is remote with mandatory virtual training in Ireland (GMT).

Lead operational planning and reporting for Applied Data & Insights; codify operating model, prioritize and resource cross-functional projects, partner with Finance, People, TPMs, and product teams, govern vendor/tooling decisions, and standardize practices across analytics, data science, and platform teams.

The Senior Registrar Operations Lead ensures operational excellence in Domains by managing escalations, compliance issues, and technical operations across departments, streamlining workflows and enhancing customer experiences.