Top Operations & Support Jobs

Manage and optimize the MGA portfolio by monitoring profitability, new business, renewals and product performance. Collaborate with Product, Pricing, Claims, and Insights teams, lead underwriting projects, support automation and digital initiatives, represent the MGA to carriers/reinsurers, and mentor junior underwriters.

Lead and coach a team of Licensed Service Agents in the Customer Solutions Center, manage performance metrics and quality, oversee Zendesk queue and ticket SLAs, collaborate cross-functionally on operational and compliance initiatives, drive change management and skill diversification, and support automation and Gen AI/chatbot servicing rollouts.

Lead the contact centre's operational excellence, overseeing resource planning, quality assurance, onboarding and training. Manage people leaders, drive KPIs/OKRs across sales, renewals and service, partner with Product/Commercial/Finance/People, deliver performance insights, and ensure stability and growth during a 12-month maternity cover.

The Delivery Operations Lead will optimize business processes, implement continuous improvement methodologies, analyze metrics, and leverage tools to enhance service delivery efficiency.