Top Operations & Support Jobs

Provides first-line support and troubleshooting for Cornerstone OnDemand and Letter AI. Builds AI agents and low-code automations with Copilot Studio and Power Automate, develops generative AI prompts, configures LMS features, tests releases, manages escalations, documents workflows, and tracks metrics to identify automation opportunities.

Supports global customers by activating products and services, analyzing and categorizing URLs, routing inquiries, coordinating with internal teams, and managing customer communications for technical migrations and infrastructure changes. The role requires customer support experience, networking fundamentals, AI tool adoption, strong problem-solving, project management, and disciplined time management.

Provides Tier III technical support for complex security and network issues through phone and email. Diagnoses, troubleshoots, reproduces, and resolves customer problems; communicates progress; and collaborates with Product, Engineering, Escalation, and Operations teams. The role requires expertise in enterprise networking, Internet protocols, system administration, packet analysis, debugging, and direct customer engagement.

Provides executive-level administrative support to the SVP of Global Customer Support, including calendar management, meeting and event logistics, travel coordination, expense reporting, confidential matters, organizational documentation, and team initiatives. The role requires strong prioritization, communication, adaptability, problem-solving, and proficiency with productivity, collaboration, expense, and AI tools. This hybrid position is based in Escazu and includes occasional U.S. travel for key events.

Lead capture and translation of business requirements for Salesforce Sales Cloud and Experience Cloud. Partner with business leaders to define system goals, prioritize scope, drive implementations, and produce functional and technical designs for engineering teams. Support CRM evolution, agile delivery, and top-of-funnel processes like lead, account, and partner management.

Lead design, implementation, and optimization of Google Workspace and Microsoft 365 in enterprise and FedRAMP environments. Drive AI collaboration platforms (Gemini, Claude), deploy MCP servers and Agent Executor frameworks, automate user/group provisioning, manage IAM/RBAC and Jump host security, support ConMon and FedRAMP audit readiness, and integrate collaboration tools like Zoom and Lucid.