Top Operations & Support Jobs

Provide hands-on IT help desk support through troubleshooting, walk-up Genius Bar assistance, and ticket resolution. Manage employee hardware lifecycles, including setup, configuration, deployment, maintenance, and inventory. Resolve network connectivity issues and support conference room technologies, Zoom services, printers, software licenses, and IT assets. Deliver high-touch customer service while maintaining reliable digital employee experiences.

Lead design and delivery of scalable Sales Cloud and GTM systems. Translate GTM requirements into functional and technical designs, coordinate stakeholders, automate sales workflows with AI, and manage onshore/offshore teams to implement and optimize Salesforce and related GTM tools.

Provide Tier 1 global end-user support via ServiceNow, manage identity lifecycle and device provisioning (Okta, AD, ConductorOne), deploy and troubleshoot macOS/Windows devices with Workspace ONE, verify endpoint security posture (ZCC, encryption, CrowdStrike), author SOPs/KBs, collaborate on escalations and ServiceNow automations, and maintain high CSAT and SLA adherence.

Lead capture and translation of business requirements for Salesforce Sales Cloud and Experience Cloud. Partner with business leaders to define system goals, prioritize scope, drive implementations, and produce functional and technical designs for engineering teams. Support CRM evolution, agile delivery, and top-of-funnel processes like lead, account, and partner management.

Lead design, implementation, and optimization of Google Workspace and Microsoft 365 in enterprise and FedRAMP environments. Drive AI collaboration platforms (Gemini, Claude), deploy MCP servers and Agent Executor frameworks, automate user/group provisioning, manage IAM/RBAC and Jump host security, support ConMon and FedRAMP audit readiness, and integrate collaboration tools like Zoom and Lucid.