Top Operations & Support Jobs

Lead capture and translation of business requirements for Salesforce Sales Cloud and Experience Cloud. Partner with business leaders to define system goals, prioritize scope, drive implementations, and produce functional and technical designs for engineering teams. Support CRM evolution, agile delivery, and top-of-funnel processes like lead, account, and partner management.

Lead design, implementation, and optimization of Google Workspace and Microsoft 365 in enterprise and FedRAMP environments. Drive AI collaboration platforms (Gemini, Claude), deploy MCP servers and Agent Executor frameworks, automate user/group provisioning, manage IAM/RBAC and Jump host security, support ConMon and FedRAMP audit readiness, and integrate collaboration tools like Zoom and Lucid.

Lead a 10-person Business Applications Support team for Revenue/GTM tech, drive agentic AI automation across Salesforce, manage CPQ-to-Revenue Cloud migrations, coordinate cross-functional integrations, and partner with Sales and Revenue leadership on governance and execution.

The Manager, Learning Management Systems will oversee business applications related to Learning Management, manage vendor relationships, and design system integrations while collaborating with stakeholders to ensure user-centric solutions.

Drive day-to-day operations of Focal Support: monitor case intake, triage, escalations, track SLAs, produce dashboards, lead onboarding, coordinate technical engagement and RCA/action plans for covered accounts.

The Lead Technical Enablement Engineer designs and delivers training programs for technical roles, focusing on onboarding, collaboration, and driving engagement for Solutions Consulting teams.

Manage and optimize Skilljar and Cornerstone LMS platforms: user access, course creation, content management, system integrations, and platform health. Provide tier-2/3 technical support, troubleshoot issues within SLAs, build curriculums and events, collaborate with stakeholders, and create operations documentation to scale training and certifications globally.