Provides part-time administrative and executive support for the Chicago Office and executive team. Responsibilities include coordinating meetings, travel, events, catering, mail, visitors, records, office inventory, expenditures, budgets, repairs, work orders, and executive expense reconciliation. The role also supports a safe workplace and responds to internal information requests and ad hoc needs.

Provides third-level technical support for enterprise pricing software customers. Responsibilities include incident and service-request resolution, ITIL-based SLA management, log analysis, Groovy debugging, PostgreSQL querying, integration troubleshooting, monitoring-alert response, root-cause analysis, defect reporting, customer communication, maintenance and upgrade support, and knowledge-base development. The role collaborates with Engineering, TechOps, Consulting, QA, and Customer Success teams and includes an approximately monthly evening and weekend standby rotation after training.