Top Operations & Support Jobs

Provides Level 1 and Level 2 technical support for premium SaaS customers. Responsibilities include troubleshooting, log analysis, issue reproduction, ticket resolution, engineering escalations, service recovery, Jira ticket management, knowledge-base maintenance, deployment monitoring, and customer advocacy.

Leads global revenue operations supporting go-to-market planning, territory and capacity design, quota setting, forecasting, CRM improvements, data accuracy, and ARR growth. Builds financial and GTM models, dashboards, and performance analyses; develops segmentation, renewal, pipeline, and sales analytics; standardizes processes; supports executive reporting; and partners with Sales, Marketing, Finance, and leadership to drive strategic initiatives and actionable business recommendations.

Own global customer operations across bookings, billing, quote-to-cash, onboarding, offboarding, licensing, renewals, and partner order processing. Manage operational KPIs, escalations, audit controls, data integrity, and cross-functional automation initiatives. Lead and develop a two-person operations team while supporting Sales, Customer Success, Finance, Legal, IT, and channel partners.

Lead marketing and revenue operations for a B2B SaaS organization by owning marketing KPIs, dashboards, CRM data governance, funnel reporting, and performance insights. Partner with Marketing, Sales, Finance, Systems, and leadership to improve data accuracy, standardize processes, evaluate campaigns, explain pipeline performance, and recommend actionable changes that support pipeline and ARR growth.

Own the health, performance, and integrity of the B2B SaaS renewal portfolio. Responsibilities include renewal analytics, forecasting, risk modeling, governance and pricing policies, approval workflows, sales process design, CRM and tooling improvements, executive reporting, and enablement. The role partners cross-functionally with Sales, Customer Success, Finance, Legal, BI, and executive leadership to improve retention, compliance, and renewal predictability without direct people management.