Top Operations & Support Jobs

Provide advanced technical support and architecture guidance for customers running MongoDB and related services (Atlas, Cloud Manager). Troubleshoot performance, recovery, security, and scalability issues, advocate customer needs to product teams, and contribute to internal tooling and diagnostics projects.

Provide L1 support and user administration for Finance applications (NetSuite, Coupa, Concur, Graphite, YayPay, Anaplan/Pigment). Triage and resolve tickets, manage access and onboarding/offboarding, perform low-complexity configuration, support month-end activities, maintain documentation and runbooks, coordinate escalations, enforce security and SoD controls, and support SOX/ITGC and audit activities.

Manage and enhance Salesforce CRM for MongoDB Sales: administer and configure platform, build declarative solutions (Flows, Lightning, Validation Rules), support CI/CD and DevOps deployments, maintain security and access governance, support audits, troubleshoot operational issues, and partner with stakeholders to improve processes and platform governance.