Top Operations & Support Jobs

Provide high-level administrative support to two VPs in Field Operations: manage complex calendars, travel (including international), events, correspondence, action items, and cross-functional coordination while maintaining discretion and flexibility.

Coordinate and drive resolution of critical technical incidents by mobilizing cross-functional teams, communicating with customers and executives, leading RCA and post-mortems, tracking trends, and improving escalation processes.

Provide escalated technical support for large, mission-critical MongoDB deployments: troubleshoot Linux, database, networking, cloud, and Kubernetes issues; analyze workloads and logs; recommend sizing and optimizations; communicate empathetically with customers; contribute knowledge articles and mentor teammates.

Lead planning and execution of workplace events and activations while managing day-to-day office operations. Serve as front-of-house contact, coordinate vendors, track employee requests, maintain supplies, conduct office walkthroughs, support budgets and vendor relationships, and deliver a welcoming, organized workplace experience for employees and visitors in Austin.

Lead and grow a partner-facing technical services team to manage escalations, drive operational excellence in case triage/resolution, improve support processes, collaborate across Product/Engineering/Customer Success, and deliver actionable product feedback to improve partner outcomes and scale support operations.

The Senior Executive Assistant will support the CLO by managing calendars, coordinating travel, processing legal documents, and ensuring effective communication across various stakeholders.

Support MongoDB's global Sales organization by owning sales operational processes, data governance, analytics, and medium-scale projects. Drive root-cause analysis, build SQL-based automations, create BI reports/dashboards, coordinate stakeholders, and implement process improvements to increase sales productivity.

Provide expert, customer-facing technical support for MongoDB and its ecosystem (Atlas, Cloud Manager). Diagnose and resolve architecture, performance, recovery, security, and scalability issues; collaborate with product and engineering teams; build internal diagnostic and benchmarking tools.

Provide single-threaded, white-glove IT and AV support for C-suite executives on the US West Coast. Own end-to-end onboarding, proactive device health, live-event AV, travel readiness, PagerDuty on-call, and confidential incident response. Build runbooks, automate diagnostics, train EAs, and maintain KPIs for MTTR/FTTR/CSAT while collaborating with AV Engineering, InfoSec, and workplace teams.

The role involves leading strategic initiatives, partnering with teams, conducting analyses, and communicating insights to improve operational processes at MongoDB.