Top Operations & Support Jobs

Provides regional IT support across EMEA, troubleshooting endpoints, identity, networks, mobile devices, SaaS applications, and meeting-room AV systems. Manages hardware provisioning, onboarding, offboarding, asset recovery, ticket queues, SLAs, incident handoffs, and event support. Participates in on-call coverage and uses scripting, APIs, automation, and AI tools to reduce repetitive work. Requires strong communication, documentation, confidentiality, and coordination with global IT, security, network, AV, and facilities teams.

Lead a distributed cloud support team as a hands-on technical player-coach. Support complex customer issues and escalations, monitor service quality and queue health, coordinate high-severity incidents, mentor engineers, improve support processes, create technical documentation and training, and represent Technical Services in cross-functional programs. The role requires strong MongoDB Atlas or cloud database troubleshooting skills across infrastructure, Linux, networking, security, storage, and performance.

Provides advanced technical support to technology partners and mutual customers using MongoDB and related infrastructure. Troubleshoots issues across applications, databases, storage, networking, operating systems, and cloud environments. Leads multi-vendor escalations, supports partner integrations and releases, maintains technical documentation and knowledge bases, establishes escalation processes, and develops risk mitigation plans. The role also delivers interoperability guidance, monitors partner cases, and serves as a technical specialist for complex diagnostics.

Leads the CIO’s operating rhythm, IT portfolio governance, strategic program execution, and executive communications. Oversees the IT PMO and executive support team, aligns technology investments with company priorities, manages planning and governance processes, partners on budgets and resources, and drives cross-functional execution. The role advises senior executives, handles sensitive information, develops talent, and applies data and AI-enabled tools to improve organizational scalability and decision-making.

Provide expert, customer-facing technical support for MongoDB and its ecosystem (Atlas, Cloud Manager). Diagnose and resolve architecture, performance, recovery, security, and scalability issues; collaborate with product and engineering teams; build internal diagnostic and benchmarking tools.

Supports global Technical Services operations by managing workforce schedules, on-call coverage, incident workflows, customer access requests, KPI reporting, dashboards, SOPs, and cross-region handoffs. The role identifies operational bottlenecks, builds automation with Google Apps Script and AI tools, coordinates policy and product-release communications, and partners with technical support leadership to improve efficiency and customer service across a 24x7x365 support organization.

Leads high-complexity customer incidents and technical escalations as Incident Commander. Coordinates Engineering, Product, Support, SRE, Sales, and Customer Success teams; establishes response cadence, tracks risks and actions, communicates with customer and executive stakeholders, manages recovery and handoffs, and drives post-incident reviews and corrective actions. The role requires technical fluency in databases, distributed systems, cloud environments, and production operations, along with strong crisis leadership and executive communication.

Provides technical support to major MongoDB customers by diagnosing and resolving complex architecture, performance, recovery, security, infrastructure, and database issues. Advises customers on MongoDB best practices at scale, advocates for customer needs with product and engineering teams, and contributes to internal support tooling for diagnostics, benchmarking, and performance. The role requires strong communication, troubleshooting, teamwork, adaptability, and willingness to provide occasional coverage outside regular hours.

Provides advanced technical support for MongoDB, Atlas, and related cloud services. Diagnoses complex customer issues involving architecture, performance, recovery, security, networking, storage, and scalability. Collaborates with product and development teams, develops support tools, documents solutions, and trains peers. Supports frontend and backend developers building applications on the MongoDB platform while handling technical escalations and customer communication in Italian and English.

Provide single-threaded, white-glove IT and AV support for C-suite executives on the US West Coast. Own end-to-end onboarding, proactive device health, live-event AV, travel readiness, PagerDuty on-call, and confidential incident response. Build runbooks, automate diagnostics, train EAs, and maintain KPIs for MTTR/FTTR/CSAT while collaborating with AV Engineering, InfoSec, and workplace teams.