Provides technical customer support through Salesforce chat and email, resolves website and product issues, guides clients through features, tests and reports bugs, communicates workarounds and feature requests, gathers customer feedback, and assists with training junior support specialists. The role requires web technology knowledge, help desk and CRM experience, strong communication, patience, and problem-solving skills. Applicants must reside in the Philippines and meet specified equipment, connectivity, work schedule, and banking requirements.