Top Operations & Support Jobs

Provide dedicated executive coordination for the Revenue leadership team: manage calendars, travel, meetings, events, and onboarding; prepare agendas/briefs and follow-up; partner cross-functionally; and use AI and automation to streamline workflows and improve operating processes.

Provide high-level administrative support to multiple senior technology executives: manage complex calendars, coordinate international travel and meetings, prepare and distribute materials, run divisional operating routines, support events and administrative staff, handle confidential communications, and complete ad hoc projects with a proactive, detail-oriented approach.

Lead HR systems work for People & Talent by configuring and supporting Workday (Core HCM, Benefits, Advanced Comp, Talent & Performance). Capture business requirements, test and implement enhancements and integrations, maintain data integrity through audits, train users, and drive process improvements and automation to streamline HR workflows.

Manage a caseload of complex workers' compensation claims, supervise and coach a small claims team, handle escalations, coordinate with TPAs/carriers/counsel/providers, perform file audits, onboard and train staff, ensure multi-state WC compliance, and support reporting and process improvements.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.

Lead Payments and Fraud Operations to ensure accurate, timely customer fund movement and protect Justworks from financial crime. Set strategy, scale teams and controls, ensure AML compliance, enable faster payment products, drive automation/AI tooling, and partner cross-functionally.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.

Provide benefits-focused customer support for small business clients via phone, chat, and tickets. Own and resolve issues across medical, dental, vision, retirement, HSA/FSA, leave and commuter benefits, ensuring compliance with COBRA, HIPAA, FMLA and Section 125. Triage queues, collaborate cross-functionally for product/process improvements, and serve as a benefits subject-matter expert.

Lead and coach a team of Customer Support Advocates handling high-volume inbound inquiries across channels. Own team metrics, onboarding, performance management, process improvements, and cross-functional collaboration to improve customer outcomes and experience.

Assist underwriters by reviewing health insurance applications and documentation for guideline compliance, collecting and reconciling required materials, liaising with vendors and sales, communicating status, and performing related administrative duties to support timely decisions.