Top Operations & Support Jobs

Processes unemployment-related verifications, state inquiries, claims documents, mail, and benefit charge statements. Retrieves and validates documents from state portals, manages workflows, supports hearings, coordinates with internal teams and state agencies, and helps develop internal resources. The role requires strong organization, communication, judgment, attention to detail, and proficiency with Adobe Acrobat and multiple software systems.

Manages a team responsible for medical insurance product operations, overseeing service quality, KPIs, SLAs, workflows, documentation, staffing, and performance development. Partners with Product, Engineering, Legal, Finance, Customer Support, Underwriting, carriers, and vendors to improve benefits processes, resolve issues, scale operations, and deliver new capabilities. The role also establishes SOPs, supports compliance controls, drives automation, and manages cross-functional projects.

Manage inbound phone, email, and chat inquiries from employees of small-business customers. Provide support for payroll, benefits, HR, compliance, timecards, paychecks, and the Justworks software platform. Resolve CRM cases, communicate status, escalate complex issues, maintain product expertise, and identify product or process improvements while delivering empathetic, accurate customer service.

Executes payment processing, funds movement, reconciliations, exception handling, and related workflows accurately and on time. Investigates and resolves payment issues, follows financial controls, identifies risks, and escalates unusual activity. The specialist also analyzes recurring problems, recommends process improvements, adopts automation and AI-enabled tools, and collaborates with teammates to deliver reliable payment operations.

Lead HR systems work for People & Talent by configuring and supporting Workday (Core HCM, Benefits, Advanced Comp, Talent & Performance). Capture business requirements, test and implement enhancements and integrations, maintain data integrity through audits, train users, and drive process improvements and automation to streamline HR workflows.

The role involves managing partnerships with accounting and finance professionals, driving growth, building insights, and collaborating across teams for effective partner engagement and operational success.

The Senior Director of Central Operations will lead the transformation of operations, focusing on AI and automation, build a high-performing team, drive operational excellence, manage KPI frameworks, and oversee tools and learning initiatives.