Lead and develop a high-volume Customer Operations team to improve process efficiency, manage launches, drive OKRs, remove cross-functional roadblocks, oversee staffing and budgets, and support strategic initiatives. Own day-to-day operations, coaching, performance management, project execution, and on-call coverage while partnering with stakeholders to scale processes and tools.

Lead and develop a Business Operations team to drive setup, QA, launches, and support for sales and account management. Manage performance, define role expectations and career paths, execute projects and OKRs, implement process improvements, and partner cross-functionally to drive efficiencies and organizational change.