Provides empathetic member support through phone and email, assists with onboarding and new account setup, answers questions, coaches members, resolves unique needs, collaborates with teammates, and accurately documents interactions. The role requires handling high-volume inbound calls and offers fully remote work, flexible scheduling, and career progression opportunities.

Provide empathetic customer support to members through phone and email, assisting with onboarding, account setup, questions, and financial-product guidance. Document interactions accurately, handle high-volume inbound calls, collaborate with teammates, and help members progress toward their financial goals. The role is fully remote with optional office access in Tempe, Arizona, and offers career progression opportunities.