Lead and scale IT operations for a growing fintech: maintain and upgrade systems, manage day-to-day support and endpoints (Mac/Windows/ChromeOS), define metrics, run large IT projects, manage vendors and office technology, implement security/compliance, expand support coverage, and travel internationally twice yearly.

The Collections Specialist will manage SMB customer accounts, negotiate sustainable payment plans, achieve recovery goals, and document account statuses in Salesforce.

Provide high-quality inbound/outbound phone, email, and chat support to customers and partners, meet SLA and KPI targets, handle routing to internal teams, participate in continuous improvement and 1:1 coaching, and maintain a positive, empathetic, customer-focused approach in a fast-paced environment.