Top Operations & Support Jobs

Serve as the first point of contact for international payers, resolving payment issues across phone, chat, and email. Troubleshoot payments, perform follow-ups, escalate complex cases, conduct proactive outreach, document interactions, collect payer feedback, and collaborate with internal teams. Maintain product knowledge and contribute to process improvements while working scheduled shifts.

Lead a regional Payment Experience team handling payer inquiries across phone, chat, and email. Serve as escalation and content expert, drive team operations, training, process improvements, data-driven optimizations, and cross-functional launches while supporting teammate development and regional projects.

First-line technical support for hospitality/e-commerce customers: triage and resolve high-volume tickets via Zendesk, troubleshoot using logs/DataDog/browser dev tools, escalate with replication steps, write SOPs/knowledge articles, and collaborate with Tier-2 and Engineering to close issues.

Serve as the first point of contact for international payers, resolving payment inquiries via phone/chat/email, conducting proactive outreach, using internal tools to troubleshoot, escalating complex issues, documenting interactions, and contributing payer insights to improve processes.

Provide technical support for Flywire's SFS, eStore, and TPI products across US and Canada: manage tickets to SLA, research and troubleshoot web and command-line issues, escalate and collaborate with engineering, communicate with clients, and use AI tools to automate workflows and maintain the team's knowledge and AI repositories.

Provide Tier 2 technical support for Flywire products (SFS, eStore, TPI): manage tickets to SLA, troubleshoot web and command-line issues, liaise with engineering, maintain AI and knowledge repositories, and use AI tools to automate workflows and client communications.

The Software Support Specialist I will support client inquiries about Invoiced, diagnose issues, provide documentation, and assist implementation teams.

Drive strategic decision-making and operational excellence for Flywire's Travel business. Evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, lead cross-functional initiatives, optimize revenue and processes, and support annual and quarterly planning to scale the platform.

Lead global IT Support and IT Operations teams to transform reactive support into proactive, engineering-driven operations. Own SaaS-as-code, implement AIOps/self-service, drive compliance (SOC2, UAR), apply Lean IT, and balance Tier 3 operations with strategic projects using Agile/Kanban.

Lead Payments strategy and operations: evaluate new opportunities, build financial models and business cases, present recommendations to senior leadership, drive revenue and operational optimization, align cross-functional teams, lead planning processes, and manage execution of strategic initiatives while tracking KPIs and industry trends.