Top Operations & Support Jobs

Lead and transform global IT Operations from reactive support to engineering-led function. Drive automation, AI/AIOps, and SaaS-as-Code practices (Terraform), manage capacity, own access governance and SOC2-related controls, and coordinate cross-functional and cloud teams to improve reliability and enable strategic projects including M&A and tool consolidation.

First point of contact for payers, troubleshooting complex payment issues across channels (phone, chat, email, messaging). Provide empathetic, culturally aware support, perform proactive outreach, handle escalations, document and report payer feedback, collaborate cross-functionally, train and mentor junior associates, and adapt to changing processes while improving payment experience.

Lead a regional Payment Experience team that supports payer inquiries across phone, chat, and email, serves as escalation/content expert, drives process improvements using data, manages daily operations, training, schedules, and collaborates with regional and global stakeholders on launches and payer experience optimization.

Administer and optimize the Workday ecosystem (primarily HCM), manage configurations, security, integrations, and reporting. Partner with HR, Finance, and Engineering to deliver enhancements, run release testing, maintain tenant health, and provide documentation, training, and advanced support to maximize system value.

The Revenue Operations Analyst enhances operational efficiency by automating reporting and analytics, collaborating across departments, and implementing AI-driven solutions to improve decision-making and productivity.