Top Operations & Support Jobs

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Conduct onsite and offsite audits of third-party collection agencies, law firms, and internal recovery operations to assess FDCPA and regulatory compliance, operational processes, inventory, and dialing/payment practices. Document findings, recommend corrective actions, prepare audit reports, monitor vendor performance, and collaborate with Compliance and Operations to improve controls and liquidation rates.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.

Provide phone-based customer service for small business lending: answer inbound calls, resolve account and payment issues, create payment plans, update accounts, and educate customers on products. Complete a four-week training program and deliver high-quality, empathetic verbal and written support while working remotely.

Support a core P&L by identifying operational problems, analyzing data (SQL, BI), building predictive models, driving cross-functional alignment, and owning end-to-end implementation to improve customer experience and revenue.

Contact customers with overdue accounts by phone, negotiate and execute payment arrangements, resolve complex late-payment issues empathetically, and accurately record interactions and payment plans in the company database while meeting high-volume call targets.

The Creative & Design Operations Lead will manage systems and processes for creative and design operations, ensuring efficient workflows and vendor management. This role includes building dashboards, managing projects, and optimizing tools for visibility and accountability.