Top Operations & Support Jobs

Leads and coaches contact center representatives, monitors performance metrics and quality reports, analyzes customer feedback and error trends, recommends performance improvements, supports employee engagement, and assists with projects. The role requires contact center experience, lending or loan operations knowledge, leadership, problem-solving, and data analysis skills.

Strategy and Operations Intern supporting Enova's core business units through strategic initiatives and process-improvement projects. Responsibilities may include automating business processes, supporting product launches, analyzing business performance, collaborating cross-functionally, influencing stakeholders, and presenting recommendations. The 10-week hybrid internship requires working in the Chicago office three days per week.

Manages loan-processing call center supervisors and representatives across multiple shifts. Oversees performance management, hiring, coaching, career development, disciplinary actions, regulatory compliance, and departmental productivity. Evaluates management reports to improve operational efficiency and achieve team, departmental, customer service, and P&L objectives. Requires extensive call center management experience and financial or lending industry knowledge.

Manage high-volume inbound and outbound calls with customers holding overdue loan accounts. Negotiate payment arrangements, resolve difficult payment-related concerns, explain financial resolution options, and accurately document interactions in the company database. The role requires strong communication, empathy, conflict resolution, negotiation, self-management, and problem-solving skills in a remote environment.

Supervise an outbound collections team by managing performance metrics, quality assurance, coaching, training, and employee engagement. Conduct meetings and performance reviews, identify trends, recommend productivity improvements, and support hiring and onboarding. The role requires leadership experience, financial or loan operations knowledge, strong communication skills, and the ability to manage tense situations effectively.

Supervise loan application support representatives by managing performance metrics, quality, productivity, and customer experience. Provide coaching, mentoring, training, one-on-one meetings, and performance reviews. Identify performance trends, recommend improvements, support employee engagement, and assist with interviewing, hiring decisions, and onboarding. The role requires leadership experience, financial or loan operations knowledge, strong communication, and the ability to remain calm in high-pressure situations.

Leads daily credit report dispute resolution operations, supervising dispute specialists and ensuring timely, accurate, and compliant case processing. Provides coaching, training, and performance guidance; analyzes dispute trends and processing errors; implements workflow improvements; collaborates with legal and compliance teams on FCRA and Metro 2 requirements; and monitors KPIs, turnaround times, escalations, and quality audits.

The Senior Operations Manager oversees contact center functions, drives strategic direction, cultivates leadership, and ensures operational excellence across P&Ls.