Top Operations & Support Jobs

Support a P&L by identifying operational bottlenecks, performing data analysis with SQL and BI tools, building predictive models, driving end-to-end solutions, and presenting findings to secure cross-functional alignment and implement improvements.

Investigate and monitor suspicious applications and loans, maintain product-specific fraud reports, escalate issues, work cross-functionally to improve fraud detection and underwriting, and support up to three brands including rotating on-call and weekend availability.

Contact customers with overdue loans by high-volume inbound/outbound calls, negotiate and execute payment arrangements, resolve complex payment issues empathetically, and accurately record interactions and payment plans in company systems.

Make 150–200 outbound calls daily to collect overdue loan payments, negotiate payment arrangements, resolve complex customer issues with empathy, document interactions in Enova's system, and ensure compliance with TCPA and collections regulations.

Participate in a 4-week training program, then handle inbound customer calls: answer questions, process payments, create payment plans, update accounts, and deliver empathetic, accurate service via phone and written communication.

Coach and mentor contact-center representatives handling loan applications. Monitor metrics, QA, surveys, and error reports to drive performance improvements. Identify trends, recommend solutions, support engagement and recognition programs, and assist with ad-hoc projects and initiatives.

Support a core P&L by managing credit performance, driving process improvements and projects end-to-end, evaluating underwriting and vendor proposals, collaborating cross-functionally, and running data-intensive ad hoc analyses to balance credit risk with growth and improve customer experience.

The Strategy and Operations Manager will drive high-impact initiatives for Enova's lending portfolios, manage projects related to customer acquisition and portfolio performance, and work cross-functionally to enhance business outcomes.

Manage transition of delinquent accounts to external law firms and collections agencies; prepare and audit documentation and placement records; reconcile external recovery reports with internal finance data; run account-level reporting and support ad-hoc data requests to drive recovery strategy and revenue.

The Creative & Design Operations Lead will manage systems and processes for creative and design operations, ensuring efficient workflows and vendor management. This role includes building dashboards, managing projects, and optimizing tools for visibility and accountability.