Top Operations & Support Jobs

Coordinates global delivery of video, audio, subtitles, artwork, and metadata to partners and internal platforms. Tracks delivery schedules, validates technical requirements, monitors storefront accuracy, performs material readiness checks, maintains Airtable records, troubleshoots issues with internal teams and vendors, and supports cross-time-zone handoffs between U.S. and Hyderabad operations.

Leads Crunchyroll’s LATAM business, owning regional growth, revenue, subscriber performance, market expansion, partnerships, operations, fan engagement, and organizational development. Translates enterprise strategy into regional priorities, represents LATAM insights in global decisions, and coordinates cross-functional execution across marketing, content, product, finance, technology, legal, and commerce. The role is based on a hybrid schedule in Mexico City.

Leads Crunchyroll’s European business, owning regional growth, revenue, subscriber performance, market expansion, operations, partnerships, fan engagement, and organizational development. Translates enterprise strategy into regional priorities, represents European market insights, coordinates cross-functional execution, and builds a high-performing leadership organization across diverse markets.

Manage day-to-day digital content distribution workflows, including order submission, tracking, delivery verification, readiness checks, and issue remediation. Investigate operational problems using JIRA, identify root causes, escalate risks, and coordinate with internal and external stakeholders across the content supply chain. Support distribution parity, launch readiness, and process improvements that increase delivery accuracy, reliability, efficiency, and speed-to-market.

The Senior Producer will report to the VP of the anime production team, focusing on developing exciting stories and beautiful animations to attract new anime fans globally, while supporting team management and mentoring junior producers.

As a Senior Producer, you will co-develop and produce anime content, manage production strategies, and mentor junior team members. Responsibilities include selecting projects, building partnerships, and analyzing global trends in anime.

Manage and scale Salesforce Service Cloud and Experience Cloud for CX: configure case management, build Flow automations, maintain security and data integrity, support releases and CI/CD, collaborate with cross-functional teams and integrate AI-driven CX solutions.