Top Operations & Support Jobs

Provides technical support for CrowdStrike customers globally, with a focus on Korean-speaking enterprise customers in the Asia-Pacific region. Responsibilities include troubleshooting application and operating-system issues, identifying root causes, resolving escalations, collaborating with engineering and product teams, creating knowledge articles, and supporting customers across scheduled shifts and holidays. The role requires strong bilingual communication, technical debugging expertise, customer focus, and familiarity with cybersecurity, cloud, identity, SIEM, or related technologies.

Provides front-line IT service desk support for internal users, troubleshooting hardware, software, network, access, and peripheral issues. Documents incidents, maintains knowledge resources, prepares new-hire hardware, supports orientations and audiovisual equipment, and follows ITIL and security practices. The role also assists with account permissions, system configuration, global IT projects, and customer service while working onsite in Austin five days per week.

Provides administrative and operational support to three VP-level Engineering leaders. Responsibilities include complex calendar and meeting management, domestic and international travel coordination, expense reconciliation, event and program planning, status tracking, cross-functional follow-up, and confidential information handling. The role requires hybrid onsite work in Sunnyvale or Redmond, strong organizational and communication skills, discretion, and hands-on use of AI tools to improve workflows.

Provide technical support for GovCloud customers integrating, deploying, and maintaining CrowdStrike services. Own troubleshooting from issue intake through resolution or escalation, identify root causes, document bugs, manage escalations, and create knowledge-base documentation. The role requires troubleshooting Windows, Unix, networks, containers, cloud platforms, infrastructure tools, and REST APIs, while delivering strong customer communication and process improvements in a fast-paced technical environment.

Support Alliances/Partner operations by managing Salesforce data integrity, partner onboarding and compliance, deal attribution, KPIs and analytics. Drive process improvements, enable and train partner-facing teams, resolve escalations (commissions/contracts), and liaise cross-functionally to scale partner programs.

Provides technical support for CrowdStrike’s cloud cybersecurity platform. Resolves customer issues through multiple channels, troubleshoots cloud, Kubernetes, container, and Linux environments, identifies root causes, documents bugs, creates knowledge content, and manages escalations. Advises customers on deployment, integration, and maintenance while collaborating with engineering and internal technical teams. The role also serves as a product subject matter expert and drives process improvements and customer-focused technical communications.

Support global partner ecosystem and Alliances leadership by managing partner-facing operations, Salesforce data integrity, onboarding/compliance, deal attribution, KPIs and analytics. Drive process improvements, cross-functional alignment, enablement/training, and scaleable workflows while leveraging AI to improve decision-making and operational efficiency.

Lead and mentor a corporate travel team, manage end-to-end travel workflows and SLAs, enforce policy compliance and duty-of-care, administer OBTs, negotiate supplier contracts, oversee payment/reconciliation and reporting, and partner with Finance/HR/Leadership to optimize travel operations and traveler safety.