Top Operations & Support Jobs

Celonis seeks individuals ready to innovate in Process Mining and Process Intelligence, focusing on unlocking productivity through AI for better business operation.

Provides technical support for Celonis Platform customers by diagnosing and resolving complex issues, managing ITSM tickets, qualifying defects, collaborating with Product and Engineering, conducting root cause analysis, improving support knowledge, and participating in continual service improvement and 24x7 support operations.

Leads Celonis’s global go-to-market planning and revenue operations strategy. Owns territory and segmentation planning, account assignments, resource allocation, organizational design, GTM ratios, scenario modeling, dashboards, and plan-performance reviews. Coordinates senior stakeholders across Sales, Marketing, Customer Success, Finance, and other functions to align priorities, optimize growth and profitability, and execute strategic initiatives such as global accounts, new-logo strategy, market expansion, and partner strategy.

This is a generic Celonis job description template with no specific role, responsibilities, qualifications, salary, travel, or clearance details provided. The position supports Celonis’s enterprise AI and process intelligence mission. Visa sponsorship is explicitly not offered.

Provide global first-line IT support across macOS and Windows environments. Troubleshoot hardware, software, network, mobile-device, and collaboration-tool issues; install and maintain computers, peripherals, printers, and video-conferencing systems; administer MDM platforms; document solutions; perform basic repairs; and escalate complex tickets. The role requires shift-based coverage, strong user communication, and collaboration across an international IT service team.