Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Lead global deal strategy and order management, advise enterprise sales on complex deal structuring and pricing, scale a deal desk and quote-to-cash operations, operationalize pricing/packaging changes, drive CPQ and automation improvements, and maintain controls that balance speed and governance.