Top Operations & Support Jobs

Leads Benchling’s enterprise applications function, owning the SaaS portfolio, architecture, integrations, platform lifecycle, and vendor strategy. Oversees revenue and finance systems programs, including quote-to-cash, pricing, packaging, and billing. Drives automation, AI adoption, self-service, audit-ready SOX controls, and measurable operational efficiency. Partners with Finance, Sales, RevOps, People, Legal, and CX leaders while developing the applications team and contractor bench.

Provides strategic and operational support to senior sales executives, including complex calendar management, correspondence, travel, meetings, presentations, events, expense tracking, and cross-functional initiatives. Coordinates sales events, customer meetings, hiring interviews, pipeline calls, recognition programs, and executive priorities across AMER and EMEA. Requires discretion, strong organization, event-management experience, and comfort supporting a fast-paced, metrics-driven organization.

Manage the cross-functional rollout of pricing and packaging initiatives across systems, sales, customer experience, finance, legal, and enablement. Build internal and external pricing collateral, coordinate CPQ and SKU configuration, conduct competitive pricing research, support ASP and deal analysis, and lead pilot testing. The role ensures rollout timelines, stakeholder accountability, sales readiness, and actionable competitive intelligence.

The Field Enablement Manager will manage the Docebo LMS, design training programs, and ensure high-level performance for customer-facing teams at Benchling.

Provide first-line product support for Benchling users by troubleshooting tickets across web, chat, and email; coordinate with internal teams to resolve issues; document product knowledge; deliver occasional trainings and run internal support projects to improve customer experience.