Top Operations & Support Jobs

Provides after-hours Tier-2 IT support for UK and backup services supporting a U.S. Navy weapon system. Responsibilities include managing Backup Exec and backup servers, troubleshooting Windows Server, Active Directory, hardware and software issues, configuring printers, supporting deployments, following DISA STIGs, documenting procedures, and communicating project status. The role is full-time onsite and requires collaboration with government partners, independent problem-solving, and participation in IT operations projects.

Supports enterprise contract lifecycle management processes by translating business needs into requirements, mapping workflows, configuring CLM modules, validating data, supporting integrations and UAT, and coordinating deployment. Partners with legal, contracts, supply chain, proposal, IT, and program stakeholders. Provides user guidance and training, manages issue triage and backlog refinement, and supports compliance, governance, reporting, and continuous improvement of CLM capabilities.

Administer and configure the Icertis CLM platform across development, testing, and production environments. Provide Tier 2/3 operational support, troubleshoot issues, manage workflows and releases, validate integrations and data, maintain documentation, and collaborate with legal, contracts, business, and IT stakeholders on enhancements and sustainment.

Administers and configures the Icertis CLM platform across development, testing, and production environments. Provides Tier 2/3 support, monitors performance, troubleshoots issues, manages releases and backlog alignment, validates workflows and integrations, and maintains operational documentation. Partners with legal, contracts, compliance, operations, business analysts, product leads, and IT teams to support enterprise contract management processes and continuous platform improvement.

Manage and control program documentation and contractually required data throughout the project lifecycle. Responsibilities include preparing, organizing, reviewing, submitting, and releasing documents; supporting data management processes; coordinating with internal teams, customers, and suppliers; preparing reports; and ensuring compliance with policies, procedures, schedules, budgets, and regulations.

Coordinates operational and administrative support for an advanced technology team, including vendor relationships, software licensing, travel and expenses, budgeting, forecasting, Agile scrums, task tracking, and process documentation. Partners with the technology manager on recommendations and project status, translates complex technical work into compelling communications, and may create videos, animations, and collateral. Requires experience in engineering or technical organizations and strong organizational, communication, and financial coordination skills.

Provides help desk, desktop support, account access administration, user assistance, technical training, and system documentation for JWICS and related applications. Resolves technical issues, supports internal and external users, researches and deploys technologies, and uses automation and scripts to improve service efficiency. The role requires an active Top Secret clearance, U.S. citizenship, and DoD 8570.01-M IAM Level II or higher certification at Hill Air Force Base.

Provide technical support to users of IT services and applications, resolve customer issues in real time, maintain system availability, and take initial action toward resolving anomalies. The role includes support for complex IT environments involving shared networks, voice and video systems, and internet services, with 24/7/365 on-call coverage for critical issues supporting a classified Intelligence Community customer.

Provides entry-level technical support in a call center and help desk environment. Resolves user support requests, account access issues, and desktop problems; researches and deploys technologies; uses automation and scripts to improve efficiency; and creates user documentation and training. The role supports internal and external users at Hill Air Force Base and requires U.S. citizenship with eligibility to obtain a Secret clearance.

Analyze business processes, market conditions, product preferences, sales coverage, competitors, and trends to develop forecasts and recommendations. Manage IT-related assets and identify workflow improvements that increase organizational efficiency and effectiveness. Communate process changes to stakeholders and guide teams through implementation. The role supports a classified Intelligence Community customer and requires strong analytical, organizational, communication, and leadership skills.