Top Operations & Support Jobs

Manage and control program documentation and contractually required data throughout the project lifecycle. Responsibilities include preparing, organizing, reviewing, submitting, and releasing documents; supporting data management processes; coordinating with internal teams, customers, and suppliers; preparing reports; and ensuring compliance with policies, procedures, schedules, budgets, and regulations.

Coordinates operational and administrative support for an advanced technology team, including vendor relationships, software licensing, travel and expenses, budgeting, forecasting, Agile scrums, task tracking, and process documentation. Partners with the technology manager on recommendations and project status, translates complex technical work into compelling communications, and may create videos, animations, and collateral. Requires experience in engineering or technical organizations and strong organizational, communication, and financial coordination skills.

Provides help desk, desktop support, account access administration, user assistance, technical training, and system documentation for JWICS and related applications. Resolves technical issues, supports internal and external users, researches and deploys technologies, and uses automation and scripts to improve service efficiency. The role requires an active Top Secret clearance, U.S. citizenship, and DoD 8570.01-M IAM Level II or higher certification at Hill Air Force Base.

Provide technical support to users of IT services and applications, resolve customer issues in real time, maintain system availability, and take initial action toward resolving anomalies. The role includes support for complex IT environments involving shared networks, voice and video systems, and internet services, with 24/7/365 on-call coverage for critical issues supporting a classified Intelligence Community customer.

Provides entry-level technical support in a call center and help desk environment. Resolves user support requests, account access issues, and desktop problems; researches and deploys technologies; uses automation and scripts to improve efficiency; and creates user documentation and training. The role supports internal and external users at Hill Air Force Base and requires U.S. citizenship with eligibility to obtain a Secret clearance.

Analyze business processes, market conditions, product preferences, sales coverage, competitors, and trends to develop forecasts and recommendations. Manage IT-related assets and identify workflow improvements that increase organizational efficiency and effectiveness. Communate process changes to stakeholders and guide teams through implementation. The role supports a classified Intelligence Community customer and requires strong analytical, organizational, communication, and leadership skills.

Provides service desk support by resolving technical issues, access requests, and end-user support needs. The intern will assist users, research and deploy technologies, use automation to improve support processes, create documentation, deliver training, and communicate with customers. The role requires current enrollment in a technical degree program, U.S. citizenship, eligibility for a Secret clearance, and Security+ or equivalent DoD IAT Level II certification within six months if not already compliant.

Provides administrative support to multiple leaders and the Contractor Logistics Support team, including calendar management, travel coordination, meeting scheduling, expense reporting, event coordination, document preparation, and confidential information management. Develops process improvements, creates reports and presentations, coordinates stakeholders, and supports teams across Tucson and Davis-Monthan Air Force Base using Microsoft Office, Teams, and SharePoint.

Business Analyst supporting a government technology program on the ServiceNow platform. Responsibilities include requirements elicitation and documentation, business process modeling, traceability management, system and user acceptance testing, defect coordination, status reporting, stakeholder collaboration, and change-management support.

Administer and configure enterprise business applications supporting Legal Operations, Global Trade, Ethics, and Security. Manage workflows, integrations, access controls, certificates, monitoring, releases, upgrades, incident resolution, and change governance. Translate business requirements into secure configurations, maintain operational reliability and compliance, document runbooks, and train stakeholders. The role supports Appian, Power Automate, ServiceNow, CLM, ERP, and export management integrations in a remote environment.