Provides responsive customer support for Design Studio clients through email and phone. Assists with project needs, custom pricing, product guidance, website navigation, ordering, payment, and shipment issues. Coordinates with internal teams to deliver accurate, empathetic resolutions in a fast-paced e-commerce environment. Requires flexible availability, including weekends, nights, and holidays, during the seasonal contract period.

Provides seasonal customer support through email, live chat, and phone, resolving product, ordering, payment, website navigation, and delivery issues. Handles escalations, contacts shipping carriers, and delivers accurate, empathetic responses. Supports Customer Experience initiatives, identifies improvement opportunities, and works assigned evening, weekend, and holiday shifts throughout the full seasonal contract. Requires reliable attendance, strong communication, problem-solving skills, and comfort using multiple support technologies.