Provides high-level administrative support to the Chief Revenue Officer, including calendar, meeting, travel, correspondence, expense, and event management. Coordinates executive and organizational priorities, supports Sales and Marketing events, prepares agendas and presentations, records action items, and maintains confidentiality. The role uses AI tools and Google Workspace to streamline workflows and requires strong judgment, organization, communication, and occasional travel.

Own CX operations roadmap initiatives from concept through delivery, identifying opportunities for automation and AI. Build and optimize Salesforce and Intercom workflows, integrations, reports, dashboards, surveys, and routing logic. Partner with Engineering, Business Systems, BI, Sales, Finance, Marketing, and Enablement to deliver cross-functional solutions, drive adoption, and manage change. Analyze CX metrics including NPS, CSAT, retention, support, and success data to provide leadership recommendations while tracking risks, dependencies, and initiative progress.

Provide tier 1-2 IT support for EMEA, manage endpoint lifecycle and device provisioning, administer Okta identity workflows, troubleshoot Intune and Zscaler connectivity, support Google Workspace, handle helpdesk tickets via Atera, coordinate onboarding/offboarding logistics, maintain knowledge base, and collaborate on cross-regional IT projects.