Provide tier 1-2 IT support for EMEA, manage endpoint lifecycle and device provisioning, administer Okta identity workflows, troubleshoot Intune and Zscaler connectivity, support Google Workspace, handle helpdesk tickets via Atera, coordinate onboarding/offboarding logistics, maintain knowledge base, and collaborate on cross-regional IT projects.

Lead and manage the Dispute Defense team to minimize chargeback risk and fraud, oversee dispute responses and collections, ensure timely submissions, monitor chargeback ratios, report win rates, collaborate with processing partners, and drive process improvements and AI-driven automation to reduce manual workflows.

The Category Manager will manage sourcing strategies for technology goods and services, focusing on cost optimization, vendor performance, and compliance in procurement activities.