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Supervises customer service representative activities and supports daily customer service operations. The posting provides limited details about specific responsibilities, qualifications, technologies, or experience requirements.

Leads the operating system for general practice, specialist, and emergency veterinary channels across a multi-site hospital network. Designs channel-specific playbooks and SOPs, translates central programs into field-ready tools, leads Lean and continuous-improvement initiatives, analyzes systemic underperformance, develops time and motion standards, and maintains hospital protocol and procedure development. The role improves consistency and operational effectiveness without owning direct field execution.

Leads strategy, operating models, deployment standards, playbooks, and continuous improvement for hybrid and virtual veterinary care channels. Partners with medical, field, hospital, technology, finance, and client teams to expand access, scale digital care programs, improve workflows, monitor KPIs, and drive adoption. Uses analytics, feedback loops, pilots, and root-cause analysis to improve client, patient, associate, and hospital outcomes. The role is hybrid in Vancouver, WA or Santa Monica, CA, with travel up to 10%.

Client Service Representative working five days per week for eight hours daily, with rotating Saturday shifts. The role pays $17.50–$19.00 per hour and includes medical, dental, vision, paid leave, 401(k), and employee pet discounts.