The Deployment Strategist will manage on-site operations within hospitals, leading rollouts and ensuring organizational change while demonstrating ROI to executives and bridging communication with product teams.

Provide escalated technical support, troubleshoot complex user issues, analyze data and product logs, and collaborate with Engineering, Product, Operations, and Customer Experience teams. Drive improvements to CSAT, first response times, resolution rates, SLA compliance, documentation, self-service, support tooling, and AI-augmented support operations. Identify root causes, prevent recurring issues, and translate customer feedback into product and process improvements.